VipLuck Casino - El retiro del jugador se retrasa y el pago es denegado.

Hello CasinoGuru team,

I hereby file an official complaint against VipLuck Casino (accessible at vipluck1.com) because I am being denied my rightful winnings totaling €1,400.

I requested two withdrawals via bank transfer. Since then, I have not received any confirmation emails, which is usually standard practice with this provider. My player account is fully verified, as smaller withdrawals have previously been processed smoothly using the same bank account. I have not violated the terms and conditions at any time. A screenshot showing the withdrawals as "pending" is attached to this complaint.

I set an official deadline of today, August 24, 2026, for support via email. This deadline was completely ignored; I received no written response. For days, I've been given the runaround in the live chat, and today I was fobbed off with the standard line that the matter has now been "escalated" internally. The money still hasn't arrived in my bank account.

Since the casino is obviously trying to delay the payout without reason and is blocking contact, I politely request your assistance in reviewing the case and getting my money released.

Thank you so much for your help.

Hallo CasinoGuru-Team,

ich reiche hiermit eine offizielle Beschwerde gegen das VipLuck Casino (erreichbar unter vipluck1.com) ein, da mir meine rechtmäßigen Gewinne in Höhe von insgesamt 1.400 € verweigert werden.

Ich habe zwei Auszahlungen per Banküberweisung beantragt. Seitdem habe ich keinerlei Bestätigungs-E-Mails erhalten, was bei diesem Anbieter sonst üblich ist. Mein Spielerkonto ist vollständig verifiziert, da in der Vergangenheit bereits kleinere Auszahlungen reibungslos über dieselbe Bankverbindung funktioniert haben. Ich habe zu keinem Zeitpunkt gegen die AGB verstoßen. Ein entsprechender Screenshot, der die Auszahlungen im Status „ausstehend" zeigt, liegt dieser Beschwerde bei.

Ich habe dem Support per E-Mail eine offizielle Frist bis einschließlich heute, den 24.08.2026, gesetzt. Diese Frist wurde komplett ignoriert, ich habe keine schriftliche Antwort erhalten. Im Live-Chat werde ich seit Tagen vertröstet und heute mit der Standard-Floskel abgewimmelt, die Angelegenheit sei nun intern „eskaliert" worden. Das Geld ist bis heute nicht auf meinem Bankkonto eingegangen.

Da das Casino offensichtlich versucht, die Auszahlung grundlos zu verzögern und den Kontakt blockiert, bitte ich höflich um Ihre Unterstützung, um den Fall zu prüfen und mein Geld freizubekommen.

Vielen Dank für Ihre Hilfe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with VipLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Yes, I can still log in to my account.

No, I didn't have an active bonus at the time; the money was won without a bonus or wagering requirements.

Regarding the topic of conversations, I don't have much. The first conversations were via live chat, and I never received any emails.

I took a few screenshots at the end, which I can send you.

MFG Schneider

Hallo,

Ja ich kan mich noch anmelden auf meinem Account.

Nein hatte zu der Zeit keinen Aktiven Bonus, das geld wurde ohne Bonus oder umsetzt Bedingungen gewonnen.

Zum Thema Unterhalten habe ich nicht viel.Die ersten unterhalten waren vom live Chat und E-Mail hab ich nie bekommen.

Ich habe ein paar Screenshots zum Schluss gemacht,die kan ich ihnen zu senden.

MFG Schneider

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DjMain,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas