VipLuck Casino - La verificación de la cuenta del jugador se ha retrasado.

Hello,

I'm having problems at VipLuck Casino.

They won't let me verify my account and I can't withdraw my money. I've already sent all the documents, including my bank statement, and now they want proof of my last deposit, which I've already sent, but it keeps getting rejected.

Please help me fix this problem.

LG

Attila

Hallo,

ich habe probleme bei der VipLuck Casino.

Sie lassan nicht mein Konto verfizieren und kann ich mein Geld nicht auszahlen. Habe schon alle Dokumenten geschcikt Kontoauszug, jetzt wollen ein Nachweis von meine letzte einzahlung das habe ich bereits auch geschickt aber wird immer wieder abgelehnt.

Bitte helfen Sie mir das problem zum beheben.

LG

Attila

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Was the deposit you made to the casino among the transactions listed in the bank statement you provided to the casino?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas