Vsaď A Hrej Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello. This is XStake betting office. I have submitted a request to withdraw my winnings and it is still waiting for some verification... Can you help me?

Dobrý den. Jde o sázkovou kancelář XStake. Zadal jsem zadost o výběr výhry a stále se čeká na nějaké ověřování… Můžete mi pomoci?

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Dear Mira1000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

There is also a problem with verification. My account is blocked for withdrawals and I can't deposit either because it doesn't load my wallet. They want me to deposit from my card (account) so they can complete the verification but I can't deposit.

S ověřením je taky problém. Mam zablokovaný účet pro výběry a vlozit se taky nedá protože mi to nenačítá peněženku. Chteji po me vklad z karty(účtu) aby mohli ověřeni dokončit ale vkládat se neda.

Please keep this post confidential. I am sending here the payments I sent to the player account approved and credited. The first was a 36€ deposit. Then followed 2 more for some payment confirmation to confirm the account sending payments. 2x36€

I bet on matches and won. I asked for a withdrawal of money and they asked me for my ID and a card with my name on it. After a while I had to send another 43€ for a 12% fee for withdrawal (they charge you for some manipulation) After another 24 hours my account is blocked for withdrawals and they want me to make another deposit and that is 20% to unblock my withdrawals which is to send about 135€. My balance on the withdrawal account is in CZK, see the photo

here is the website and since I don't know much English. Could you help me study their terms and conditions and help me get the money I won. Or at least with blocking the account. Thank you.

https://xstake.bet/user

Prosim o utajeni tohoto příspěvku. Zasílám zde platby co jsem poslal na hráčský účet schválené a připsané. První se jednalo o 36€ vklad. Pak následovali další 2 pro nějaký potvrzení plateb k potvrzení účtu zasílání plateb. 2x36€

vsadil jsem na zápasy a vyhrál. Požádal jsem o vyber peněz a zažádali mne o občanku a kartu s mim jménem. Po chvíli jsem musel zaslat dalších 43€ za poplatek 12% za vyber( ty si účtuji pro nějakou manipulaci) Po dalších 24h mám zablokovaný účet pro výběry a chtějí po mne další vklad a to je 20% aby mi odblokovali výběry což je zaslat cca 135€. Můj stav na účtu výběrových peněz je viz foto v CZK

zde je webová stránka a jelikož moc anglicky neumím. Mohli byste mi pomoct prostudovat jejich podmínky a pomoct mi k získání vyhraných peněz. Nebo aspoň se zablokováním účtu. Dekuji.

https://xstake.bet/user

Good day Atilla. Can we start solving this problem with the bookmaker?

Atillo dobrý den. Můžeme začít řešit tento problém se sázkovou kanceláří?

Dear Mira1000,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, nothing happened at all. Still some blocking fees, cancellation of withdrawals. I don't even know if my account is verified. Another thing is that I can't withdraw to a MasterCard card and when I entered the account belonging to the card, I also got a block and an explanation that I didn't withdraw a failed deposit. I withdrew the first deposit to a card but it was rejected because it's a MasterCard. I'll probably have to use a new method, a Visa card, but that will probably require new verification, but I don't know exactly how it works, because I think I'll get a block again because I used another method and that's prohibited. Only some robot talks to me in the chat and I haven't found any other support or contact. I haven't received an email about withdrawal or rejection, and I didn't receive one when registering either. My rejected withdrawals see the photo... If you need to add anything else, contact me and I'll get back to you right away.

Bohužel se nestalo vůbec nic. Stále nějaké blokování poplatky rušení výběru. Vůbec nevim zda mam ověřen účet. Další věc nejde vybírat na kartu MasterCard a kdyz jsem zadal účet patřící ke kartě taky jsem dostal blok a vysvětleni že jsem nevybíral padlé vkladu. První vklad jsem vybíral na kartu ale zamítnuto protože je to MasterCard. Budu muset použít nejspíš novou metodu a to Visa card ale to bude chtít asi nové ověření ale to přesně nevím jak funguje, protože si myslím ze dostanu zase blok jelikož jsem použil zase jinou metodu a to je zakázáno. Na chatu se semnou bavi jen nějaký robot a nejaka jiná podpora nebo kontakt jsem nenašel. Email o vyberu nebo zamítnuti jsem nedostal ani jeden a pri registraci taky ne. Moje zamítnuté výběry viz foto… Pokud jsou potřeba doplnit další věci kontaktujte mne hned se ozvu doplním.

I don't know if you see my answers. But I got blocked again for withdrawing funds. It keeps happening over and over again. I can't even find live support or contact on the website.

Nevim zda vidíte moje odpovědi. Ale znova jsem dostal blok k výběru prostředků. Je to stále a stále dokola. Nemohu na webu najít ani živou podporu nebo kontakt.

I really don't know what to do anymore. It keeps going around and around.

uz vážně nevim co mam dělat. Je to stále dokola.

Attila Gorky? Do you see my answers?

Attila Gorkij? Vidíte mé odpovědi?

Dear Mira1000, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have submitted all of the documents required for the verification process?
• Have you tried reaching out to the casino via email?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Do you currently have access to your gaming account?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Reply to Attila's email.

Odpověď na e-mail Attila.

Dear Mira1000,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Okay, thank you very much Attila. I haven't moved from my place yet and I'm still in the verification phase, but there's no way to upload documents for verification on their website, so I don't know what to do. Contacting the casino is also not possible.

Dobře děkuji moc Attilo. Do dnes se někoho pohnout z místa a jsem pořád ve fázi nějakého ověřování, ale na jejich webu se nedají nikde nahrát dokumenty pro ověření takze vůbec nevim co mam dělat. Spojit se s casinem taky neni

Dear Mira1000,

I am sorry to hear about your problem with Vsaď A Hrej Casino.

Could you please clarify whether you have a player account at Vsaď A Hrej Casino or XStake.bet Casino?

Additionally, did you play only sports betting?

Dear Mira1000,

Thank you for reaching out to Casino.Guru. I understand how frustrating it can be to encounter an issue with sports betting. While we don’t have the expertise or resources to handle these types of complaints directly, I want to make sure you have the right support to move forward.

Here are some specialized websites that may be able to assist you:

• https://www.safebettingsites.com/complaints/
• https://www.bookmakersreview.com/sportsbook-complaint/
• https://www.bookmakers.bet/submit-a-complaint/
• https://www.askgamblers.com/submit-complaint

I hope these resources help you resolve the issue efficiently. Thank you for understanding the limits of our support in this area.

Best regards,

Igor