Wager Tales Casino - La retirada del jugador se ha retrasado.

Hello Casino Guru Team,

I requested a withdrawal of €1300 from the casino on [date]. My account is fully verified (KYC completed).

I've been waiting for my payout ever since. Support keeps telling me to wait 14 days, but that deadline has passed.

I request assistance in processing my payment of 1300 EUR.

Username in the casino

Thank you!

Hallo Casino Guru Team,

ich habe am eine Auszahlung in Höhe von 1300 EUR im Casino beantragt. Mein Konto ist vollständig verifiziert (KYC abgeschlossen).

Seitdem warte ich auf meine Auszahlung. Der Support sagt immer nur, ich soll 14 Tage warten, aber die Frist ist verstrichen.

Ich bitte um Hilfe, damit meine Auszahlung von 1300 EUR bearbeitet wird.

Benutzername im Casino

Vielen Dank!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Here are the screenshots. Support ended the chat when I mentioned the Casino Guru complaint. The withdrawal has been "processing" for 7 weeks.

Hier sind die Screenshots. Der Support hat den Chat beendet, als ich die Casino Guru Beschwerde erwähnt habe. Die Auszahlung ist seit 7 Wochen auf "in Bearbeitung".

Dear almosa12,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Wager Tales Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wager Tales Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.