Wett-Bet Casino - El jugador cree que el reintegro se ha retrasado.

They don't pay me, they always make up an excuse.

Não me pagam, sempre inventam uma desculpa.

Dear ventosde,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear @Ventosde,

Thank you for reaching out regarding your recent withdrawal.

We would like to clarify that your original withdrawal request was submitted on 07.06. at 21:49 GMT+1 and was processed by our system on 08.06. at 08:13 GMT+1. However, this transaction failed due to invalid parameters entered in the withdrawal form.

Following our request via Live Chat, you kindly re-submitted your withdrawal request, ensuring that the details were correctly entered this time. We are pleased to confirm that your second request, submitted at 13:57 GMT+1, was successfully processed at 14:57 GMT+1, within exactly one hour.

If the funds have not yet reached your account, we kindly ask you to allow up to 24 hours from the processing time, as there may be a delay due to your bank’s internal processing times.

Should you have any further questions or require additional assistance, please don’t hesitate to contact our support team.

Kind regards,

The money came back to my account without me having asked for a reversal, which means it's a bureaucratic process to pay, since when I deposited via Pix they accepted me, but to pay me via Pix they don't accept it.

O dinheiro voltou para minha conta sem eu ter pedido reversão, ou seja uma burocracia para pagar sendo que quando depositei via Pix eles me aceitaram mas para me pagar via Pix eles não aceitam.

I need to withdraw the money but I can't. It's a shame that Guru Casino has such a casino advertisement on its platform.

Preciso retirar o dinheiro mas não consigo, uma pena o Guru cassino ter uma propaganda de cassino assim na sua plataforma

Dear @Ventosde,

We are sorry for the inconvenience that is happening to you. The money arrived in your account, but your bank sent the money to the "sender". The return did not happen from our side.

We are trying to pay you as soon as possible, but apparently the payments are not going through.

Please try an alternative payment method.

The withdrawal was denied once again, now I've tried again, there is an option to enter my bank details here in Brazil which is a way of being able to withdraw, but the other time it was denied, I don't know why, I put it in again, it's difficult to withdraw, when I deposited it was by PIX method and to withdraw there is also this option but it is canceled by the financial institution, I don't know what to do anymore.

O saque foi negado mais uma vez, agora tentei novamente, existe a opção de colocar meus dados bancários aqui no Brasil que é uma forma de poder sacar mas dá outra vez foi negado não sei por quê, coloquei novamente, tá difícil sacar, eu quando depositei foi por método PIX e pra sacar existe também está opção mas é cancelado pelo financeiro, já não sei mas o que fazer.

Hi @Ventosde,

Thank you for reaching out!

Our support team has sent you an email regarding the recent failed withdrawal. We're currently unsure why the financial institution is rejecting the transaction, especially since other players from your region have successfully used the same payment methods.

As mentioned in the email, please try submitting a withdrawal request using alternative methods such as virtual wallets (e.g., Revolut, Skrill, or similar), cryptocurrencies (any that you prefer), or different cards under your current financial institution (Visa or MasterCard). We recommend avoiding direct bank transfers, as they seem to be rejected by your bank.

If you need further assistance, feel free to let us know!

We sincerely apologize for the inconvenience and want to assure you that we are working hard to get this withdrawal completed as soon as possible.

Warm regards,

WETT-BET Support Team.

Dear @Ventosde,

Your most recent withdrawal has been processed.

Please notify us when the funds reach your account.

Best regards,

WETT-BET Support Team.

I want to thank you because it worked, the fear of playing in casinos outside the country and not receiving, but everything worked out, I would like to thank the support of wett bet, always ready to help, after the experience I can say that it is a great casino to play, a suggestion and just more withdrawal methods mainly PIX will make it much easier, in the most I thank you for the support.

Quero agradecer pois deu certo, o medo de jogar em cassinos fora do país e não receber, mas deu tudo certo, queria agradecer o apoio da wett bet, sempre esteve pronto a ajudar, depois da experiência posso dizer que é um cassino ótimo de se jogar, uma sugestão e só mais métodos de saque principalmente PIX vai facilitar bastante, no mais eu agradeço pelo suporte.

Dear ventosde,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru