Wild Robin Casino - La retirada del jugador se retrasa.

They don't respect the time limit they say I won legally and they are delaying my withdrawal for no reason. 11 business days have passed. I have all the proof and the chat keeps answering the same thing. The last time I complained here, they suddenly put all my money in the account. I hope you can help me again.

Δεν τηρούν το χρονικό όριο που λένε έχω κερδίσει νόμιμα και καθυστερούν χωρίς λόγο την ανάληψη μου έχουν περάσει 11 εργάσιμες έχω όλα τα αποδεικτικά και το τσατ απαντάει συνεχώς το ίδιο τελευταία φορά που έκανα εδώ παράπονα ξαφνικά μου βάλανε όλα τα λεφτά στο λεπτό ελπίζω να με βοηθήσετε και πάλι

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Georgegk,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina