Wild Robin Casino - Las ganancias del jugador están bloqueadas debido a un proceso de verificación.

Good evening, I'm having the same problem with two online casinos: VegasHero and WildRobin. I have more than €3,000 blocked pending some sort of verification.

A withdrawal request was made on WildRobin on October 16th. They keep responding the same way. Can you help me? Perhaps I should go to the postal police and file a complaint?

Thanks to anyone who can help me

Buona sera sto riscontrando lo stesso problema con due casinò online VegasHero e WildRobin con più di 3000 euro bloccati in attesa di non so cosa e quale verifica stiano facendo…

su WildRobin una richiesta di prelievo è stata fatta il 16 ottobre continuano a rispondere sempre alla stessa maniera mi potete aiutare? Forse mi conviene andare dalla polizia postale e sporgere denuncia?

Grazie a chi saprà aiutarmi

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from Wild Robin Casino before?
• Have you completed the full KYC verification?
• What types of games did you play — slots, live casino games, or sports bets?
• Did you accumulate your winnings with or without an active bonus?

Please note that we resolve each complaint for one casino only. If you wish to investigate your case with VegasHero as well, I recommend submitting a new complaint specifically for that casino.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Good morning, no, I have not received any payment.

My winnings were all without bonuses

I played the slots

What do you recommend I do? Cancel the payment and request payment by bank transfer?

Buongiorno no non ho ricevuto nessun pagamento

le mie vincite sono state tutte senza bonus

ho giocato alle slot

cosa mi consigliate di annullare il pagamento e richiedere un pagamento a mezzo bonifico?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Maxdef973,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika