WildCoins Casino - Retiro del jugador denegado debido a alegaciones de múltiples cuentas.

I recently registered at Wildcoins and wagered the free spins! I was reset from €280 to €50 because I played through the bonus! After that I was able to pay out but I continued to play fairly and landed on €2800! I submitted all the documents and then paid in via BTC and won €400 without a bonus. This had nothing to do with the 2800€. I then sent the 2800+400 to be paid out, which was rejected! Then the 3200 was withdrawn from me because I had another account according to their system! How can the system say that when I was able to play all the time and deposited again!? If the system already knew, why is it allowing this? I asked for proof because you wouldn't show me! For me the matter is very clear. I have never had an account there before and they just don't want to cash out! I've just had it checked by my lawyer and he says if you don't pay out today, we'll sue you in the Higher Regional Court!

Ich habe mich vor kurzem bei Wildcoins registriert und habe die kostenlosen Freispiele umgesetzt! Dabei wurde ich von 280€ auf 50€ resetet weil ich den Bonus durchgespielt habe! Danach konnte ich auszahlen aber ich habe fair weitergespielt und bin auf 2800€ gelandet! Ich habe alle Dokumente eingereicht und daraufhin per BTC einbezahlt und ohne Bonus 400€ gewonnen. Dies hatte nichts mit den 2800€ zu tun. Daraufhin habe ich die 2800+400 zur Auszahlung geschickt die abgelehnt wurde! Dann wiurden mir die 3200 eingezogen mit dem Grund ich hätte ein weiteres Konto laut ihrem System! Wie kann das System das behaupten wenn ich die ganze Zeit spielen konnte und auch wieder einbezahlt habe!? Wenn das System es doch schon gewusst hat wieso lässt es dies zu? Ich habe um einen Beweis gebeten denn Sie mir nicht zeigen wollten! Für mich ist die Sache ganz klar. Ich habe noch nie zuvor dort ein Konto gehabt und Sie wollen einfach nicht auszahlen! Ich habe es gerade eben von meinem Rechtsanwalt prüfen lassen und er meint sollten Sie heute nicht auszahlen werden wir sie vor dem Oberlandesgericht klagen! 

Dear Streetlifebaby1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do you happen to know if anyone within your immediate vicinity or social circle has ever redeemed a free bonus from this particular casino before? I am asking because there have been instances where individuals within close proximity or with shared IP addresses have been flagged for bonus abuse or fraudulent activity, even if they were not directly involved. Therefore, it would be helpful to rule out any potential conflicts or complications that could arise from previous bonus redemptions by others in your vicinity. Looking forward to hearing from you.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petronela

Dear Streetlifebaby1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.