Wildsino Casino - El jugador no ha recibido sus ganancias.

Hello

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have access to your casino account?
• Which games did you focus on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

Good evening to you

1. I had access until yesterday, now it says my account is under review, but when I send it to support they have a picture of my money, my withdrawals, everything. They have access, that is.
2. I played 99% slots and towards the end a LITTLE live casino (show games like Alice in wonderland)
3. I HAD a bonus that I had wagered long before I had a large amount in my account!

καλησπερα σας

1. Ειχα μέχρι χθες πρόσβαση ,τώρα μου βγάζει πως ο λογαριασμός μου είναι υπό εξέταση αλλά όταν στέλνω στο support έχουν εικόνα από τα χρήματα μου τις αναλήψεις μου , τα πάντα . Εχουν εκείνοι πρόσβαση δηλαδή.
2. 99% φρουτάκια έπαιξα και προς το τέλος ΛΙΓΟ live casino (show games like Alice in wonderland)
3. ΕΙΧΑ μπόνους το οποίο το είχα τζιράρει πολύ πριν αποκτήσω μεγάλο ποσό στο λογαριασμό μου !

why 3 days for a response? it is very important for me please help me..........

γιατί 3 μέρες για απάντηση; είναι πολύ σημαντικό για εμένα παρακαλώ βοηθήστε με..........

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Ioanna,

Our sincere apologies for your experience.

Your request has been forwarded to the appropriate department.

We will inform you as soon as we have further information.

Thank you,

Wildsino Team

Dear wildsino, it's been a while since I've spoken to support and they tell me that my money is safe. I understand the burden you may have but I can't wait since 29.06 and not have received anything.. In my email you tell me that I will receive it, in support the same also..

Please shorten the process a bit because the amount is large and it will take a while for the entire amount to arrive...

Αγαπητο wildsino , πάει καιρός που μιλάω με το support και μου λένε πως τα χρήματα μου είναι ασφαλή . Κατανοώ το φόρτο που ενδεχόμενος να έχετε αλλά δεν γίνεται να περιμένω από 29.06 και να μην έχω λάβει τίποτα .. Στο ιμειλ μου λέτε πως θα τα λάβω , στο support επίσης τα ίδια ..

Σας παρακαλώ συντομεύστε λίγο τη διαδικασία γιατί είναι μεγάλο το ποσό κ θα κάνει καιρό να έρθει ολόκληρο …

Dear Ioanna,

Your patience is greatly appreciated.

Kindly note that your case is currently under review by the relevant department.

We will notify you as soon as there is an update or further information to share.

Please feel free to reach out in the meantime if you have any questions.

Thank you,

Wildsino Team

UPDATE:

I just received the first withdrawal of 500 Euros and another one of 5,000 was manually activated but I didn't receive anything beyond that.

I've been waiting for her since 29.06.

I have 2 other active ones worth 500 euros and one worth 5000!

WHEN I RECEIVE THEM I WILL POST AN UPDATE. THANK YOU 🙂 ❤

UPDATE:

Μόλις έλαβα τη πρώτη ανάληψη αξίας 500 Ευρω και κινητοποιήθηκε χειροκίνητα μια ακόμα αξίας 5.000 αλλά δεν έλαβα κάτι πέρα από αυτό.

Τη περίμενα από 29.06

Έχω άλλες 2 ενεργές αξίας 500 ευρω και μία αξίας 5000!

ΟΤΑΝ ΤΑ ΛΑΒΩ ΘΑ ΒΑΛΩ UPDATE . ΕΥΧΑΡΙΣΤΩ 🙂 ❤

2nd withdrawal worth 500 euros (I'm waiting for another one and a manual one that they made themselves worth 5,000 euros) completed.

I also received an email saying that my identification has been completed and that my withdrawals and my balance have been processed.

I guess all is well, BUT don't close the ticket until the payment is made!

2η ανάληψη αξίας 500 ευρώ (περιμένω άλλη μια και μια χειροκίνητη που έκαναν οι ίδιοι αξίας 5.000€) ολοκληρώθηκε.

ελαβα και ένα ιμειλ πως έχει ολοκληρωθεί η ταυτοποίηση μου και πως έχουν δρομολογηθεί οι αναλήψεις μου και το υπόλοιπο μου

υποθέτω τέλος καλό όλα καλά ΑΛΛΑ μη κλείσετε το ticket μέχρι να γίνει η εξόφληση !

Alright, let's give it a few more days. It can take some time to process partial withdrawals, but at least we are getting somewhere. Please let me know if there is any development. Thank you.

3 days ago I received a payout! Thanks for the support and the casino for the response. Be well 😊

3 μέρες πριν έλαβα εξόφληση ! Ευχαριστώ για το σαππορτ κ το καζίνο για την ανταπόκριση . Να είστε καλά 😊

Do I understand correctly that you have received all your winnings?

Yes, I received every last euro ♥️

Ναι έλαβα μέχρι και το τελευταίο ευρώ ♥️

Hello,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru