Wildsino Casino - La retirada del jugador se ha retrasado.

Dear CasinoGuru Team,

Unfortunately, I have to try to seek your help again. I already opened a case with AskGamblers last week, but the casino management there unfortunately didn't respond, which is why my complaint was closed as unresolved. Previously, all complaints were always handled by management.

I have had good experiences with NovaForge and its casinos, and withdrawals have always been processed within 3 business days.

Because the casino itself stated that it would take three business days, and I had to actively inquire in the chat, I was a bit unsure, especially since it was a relatively large amount for me. Last week, the chat assured me that the two withdrawals (2 x CHF 500) would be processed shortly, but unfortunately, this still hasn't happened.

I would therefore once again be very happy if I could use your service to contact the company's management and find a solution.

First of all:

• I played with the bonus and successfully wagered it. The money was, of course, in real money, otherwise a withdrawal wouldn't have been possible.
• MaxBet was respected, I had bet a maximum of 1 CHF
• KYC was not requested by the casino, the verification status is that no verification is required for my account.

Thank you

Martina

Geschätztes CasinoGuru Team,

leider muss ich erneut ihre Hilfe versuchen in Anspruch zu nehmen. Ich habe bereits vergangene Woche ein Case bei AskGamblers eröffnet, jedoch hat das Casino Management dort leider nicht reagiert weshalb meine Beschwerde als ungelöst geschlossen wurde - zuvor wurden dort immer alle Beschwerden durch das Management bearbeitet.

ich habe bisher mit dem Unternehmen NovaForge und seinen Casinos gute Erfahrungen gemacht und Auszahlungen wurden jederzeit innert 3 Geschäftstagen durchgeführt.

Weil das Casino selbst von 3 Werktagen schreibt und ich aktiv im Chat nachfragen musste, war ich etwas verunsichert, zumal es für mich auch ein relativ hoher Betrag ist. Der Chat versicherte mir vergangene Woche, dass die beiden Auszahlungen (2x 500 CHF) nun kurzfristig erfolgen sollten, was aber leider nachwievor nicht geschah.

Ich wäre daher einmal mehr sehr froh, wenn ich hier auf diesem Wege mit eurem Service das Management des Unternehmens kontaktieren und eine Lösung erreichen kann.

Vorweg:

• Ich habe mit Bonus gespielt und diesen erfolgreich umgesetzt. Das Geld war natürlich als Echtgeldguthaben, andernfalls wäre ja keine Abhebung möglich gewesen.
• MaxBet wurde eingehalten, ich habe maximal 1 CHF eingesetzt gehabt
• KYC wurde vom Casino nicht angefordert, Status bei Verifizierung ist, das für mein Konto keine Verifizierung notwendig ist.

Vielen Dank

Martina

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please share screenshots of the 2 withdrawal requests with the status visible? Share screenshots here or send them to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tomas,

Thanks for the quick response! These were my first withdrawal requests at this casino 🙁

Here are the transactions as requested.

Thank you!

Lieber Tomas,

danke für die schnelle Rückmeldung! Dies waren meine ersten Auszahlungsanfragen in diesem Casino 🙁

Hier die Transaktionen wie gewünscht.

Vielen Dank!

Thanks for your reply and for providing the necessary information.

Has the casino processed one or both of your payout requests since your last post?

Please let me know.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear msg1992,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas