Winit Casino - La retirada del jugador se ha retrasado.

I played on this site and used a bonus. I used the full bonus and won £434. I did all the documentation upload and requested my withdrawal on the 2nd of April. Till this day I still haven’t received my winnings. Contacted there chat and they are useless. Do not play on this site.

Dear dftpq6xz52,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I still haven’t received my winnings. After 2 months now.

This is first time using the site and trying to withdraw from them.

The withdrawal is still being processed and I past all there checks with emails to prove it.

Thank you very much for your reply, dftpq6xz52. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello,

I have sent you the email between me and the site.

I still haven’t received anything and it’s not two months since I requested the withdrawal with them.

Thank you very much, dftpq6xz52, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear dftpq6xz52,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Winit Casino representative to join this conversation.

Dear Winit Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hi Mirka.

I have just spoken to them again and I’m still getting the same answer/story. It’s still being processed. On the 2nd of July it would be 3 months with no withdrawal hitting my bank account.

this is not on and it’s dragging on to long but like I said I get the same answer every time.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova