WinLegends Casino - El jugador experimenta un retraso continuo en el retiro.

I deposited 20€ without a bonus. I wagered that amount three times according to the casino's rules and withdrew the amount of 22€. It has now been over a month since my withdrawal request. Normally, withdrawals from the casino take around 1-3 business days. When I ask them about the status, they just repeatedly say that it is still being processed, which no longer makes sense considering the normal withdrawal time has been exceeded several times. I have also encountered the same problem with other sister companies of this casino where I have played before. I have submitted all the necessary documents to the casino. I see no further point in asking them about the situation, as it has already been proven that it doesn't make any progress; the answer is always the same and nothing happens anyway.

Talletin 20€ ilman bonusta. Kierrätin tuon summan kolme kertaa kasinon sääntöjen mukaisesti ja kotiutin summan 22€. Kotiutuspyynnöstä on nyt yli kuukausi. kasinolta kotiutukset tulevat normaalisti n. 1-3 arkipäivän kuluessa. kun kysyn heiltä mikä on tilanne niin he vain sanovat toistuvasti että se on vielä käsittelyssä jossa ei ole enää mitään järkeä koska on mennyt jo moninkertaisesti normaali kotiutusaika. Olen myös kohdannut täysin samaan ongelmaan tämän kasinon muilla sisaryhtiöillä joilla olen ennen pelannut. Olen tehnyt kasinolle kaikki varmenteet. En näe enää järkeä yrittää heiltä kysyä tilanteesta koska se on jo todistettu että se ei vie asiaa eteenpäin yhtään koska vastaus on aina sama ja mitään ei silti tapahdu.

Hello Eetusss,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinLegends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

i don't remember exactly when my account was verified but it has been verified anyway. This casino requires verification before you can make withdrawals, which I have done numerous times before. I collected my winnings with my own money. I didn't play or deposit the bonus, it was purely my own money. I last spoke to the casino a few days ago when I asked about my withdrawal, but the only answer I get is the casino's urgency

en muista tarkalleen milloin tilini vahvistettiin mutta se on kuitenkin vahvistettu. Tälle kasinolle pitää tehdä varmennukset ennenkuin voi suorittaa nostoja joita olen suorittanut lukuisia kertoja ennenkin. Keräsin voittoni omalla rahalla. En pelannut tai myöskään tallettanut bonukseen kyseessä oli puhtaasti omaa rahaa. kasinon kanssa puhuin viimeeks muutama päivä sitten kun kyselin kotiutukseni perään mutta vastauksena tulee vain kasinon kiireellisyys

The situation was resolved, I don't know if it was because of you or otherwise, but thanks anyway! The casino normally paid the withdrawal and the situation was resolved.

Tilanne selvisi en tiedä oliko teidän toimesta vai muuten vain mutta kiitos kuitenkin! Kasino maksoi normaalisti kotiutuksen ja tilanne selvisi.

Dear Eetusss,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru