WinnerCasino - La retirada del jugador se ha retrasado durante semanas.

So essentially, I have been waiting for a withdrawal for the better part of a month now. I’ve contacted live chat almost every day since I requested it and have emailed multiple times, and have received no response, and now I no longer have access to live chat. The story goes like this: I deposited £20 one day onto this casino, as you do, with a deposit bonus that had withdrawal requirements, and as such, worth every game you go onto, it gives you the prompt to say that you have an amount still required to wager. After hours on this casino and many many spins later, I hit big on a slot and decided to cash out, and as the prompt has now gone and I figured it’s a regular casino that would work like most I’ve ever used, I decided to withdraw £700 of the £800 in my account and continued playing with my remaining £100 for another hour or two. Essentially my issue is this, i made this withdrawal on the 10th of June, nearly 3 weeks ago to the day. Most casinos would do security checks and if everything was good, it’d be paid out quickly, sometimes as quickly as 24 hours, sometimes at the longest maybe 2-3 days. So intitially I thought it was weird that it’d been 3 days so I did some online research, only to find that this casino is actually notorious for not paying people, allegedly some people have been paid by them before but it’s very rare and only happens when they get chased down and have complaints filed against them etc…, so I decided to chase them, with daily updates asking about what was going on, only for the live chat agents to just repeat that it takes 7-21 days for withdrawals, which in itself is really unusual for a casino, so every day on the live chats I got the same response, and I sent them 3 emails, in which I got one response, only to my initial email with them saying the exact same thing. I was just going to wait and hope they’d pay me out one day, but I don’t think that’s likely at all, and as they’re not communicating at all and they’ve now taken away my access to the live chat feature, I figured making a complaint is the best way forward, I’m still holding out hope as it technically hasn’t been 21 working days yet, only 14, so in 7 working days I expect some form of communication from them but I’m still unsure. I have screenshots of one of my live chats with them and can provide email screenshots if necessary. I’m not entirely sure if you guys can help at all, but I figured it’s worth submitting a complaint as it may deter more people from using this casino as there’s many better ones out there and honestly this has been the worst one I’ve ever used.

Dear Kyranjos,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Thank you for the response, I have emailed with the ss of the withdrawal, I’ve kind of accepted that I’m not going to receive my withdrawal, even though I could really do with it, I’ll keep trying but not holding out much hope

Thanks for providing me with supporting evidence.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of WinnerCasino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from WinnerCasino. I wish I could be of more help.

The casino can reopen this complaint at any time.