Winorama Casino - La retirada del jugador se ha retrasado.

hi good morning i have a problem with the winorama casino i have sent all the documents and bank statements that have requested me but they send me the same email asking me for the documents again i have the withdrawal pending for two days for these documents mr anthony grean who replies to e-mail always sends the same. How do I get my withdrawal by calculating that I also contacted the support that the chat does not exist and that there is no number to call ???

salve buongiorno ho un problema con il casino winorama ho inviato tutti i documenti e estratti conto che mi hanno richiesto ma mi rimandano la stessa email chiedendomi di nuovo i documenti ho il preliavo in sospeso da due giorni per questi documenti il sig anthony grean che risponde alle e mail manda sempre la stessa. Come faccio ad avere il mio prelievo calcolando che ho contattato anche il supporto che la chat non esiste e che non c'è un numero a cui chiamare???

Additonal information from the player:

"The winorama casino for withdrawal always requires the same documents that I have already sent you please help me because I would love to receive my withdrawal of 1700 euros"

Dear Pasquale,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. I’m sure you understand that KYC (Know Your Customer) verification is a very complex process. Requesting the same documents over and over might mean, that you have sent them in insufficient quality. Are you sure you sent all the required documents and in good quality, please?

I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi kristina the documents I sent were photographed by i-phone x and then generates jpeg photos now I have sent them more or less three four times and I have invited the gentlemen of winorama to contact me at my phone number to find out what else is missing but for now they haven't contacted me yet

Salve kristina i documenti che ho inviato sono stati fotografati da i-phone x e quindi genera foto jpeg ora li ho inviati più o meno tre quattro volte e ho invitato i signori di winorama a contattarmi al mio numero telefonico per sapere cosa altro gli manca ma per ora non mi hanno ancora contattato

He contacted me via e-mail Luca of winorama support I sent him other documents and while waiting for him to let me know I also sent him my phone number hopefully well

Mi ha contattato tramite e mail Luca del supporto winorama gli ho inviato altri documenti e nell’attesa che mi faccia sapere gli ho inviato anche il mio numero telefonico speriamo bene

Hello Pasquale,

Thank you for letting me know! In this situation I would recommend you to wait a few more days (for example 7 days). I will keep this complaint opened and if your account isn't successfully verified (or your withdrawal successful) we will try to contact the casino to find out what is going on.

In the meantime, I would like to ask you to keep me informed and please let me know if there is something new regarding your case.

Good evening to date after having sent many documents and for several times my withdrawal is still pending ....... I hope that tomorrow they will contact me since today I sent again e-mail with personal telephone number seen and considered that their chat in Italy is not usable. Thanks again and good evening

Buonasera a tutt’oggi dopo aver inviato tantissimi documenti e per più volte il mio prelievo è ancora in sospeso....... spero che domani mi contattino visto che oggi ho inviato nuovamente e mail con numero di telefono personale visto e considerato che la loro chat in Italia non è utilizzabile. Grazie ancora e buona serata

Nuovo Sviluppo have accepted all documents and in the cashier of the game the withdrawal is still pending ..... hopefully good

Nuovo Sviluppo hanno accettato tutti e i documenti ma nella cassa del gioco il prelievo risulta ancora in sospeso..... speriamo bene

Pasquale, it seems that resolving your problem is on the good path. I would recommend you waiting a few more days and if your withdrawal isn't successfull, we will ask the casino for their help. Would you be willing to wait, please?

Hello Pasquale,

Is there anything new regarding this case, please? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will close this complaint.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.