Winpot Casino - Los bonos de los jugadores no se respetan y la información de la cuenta se ve comprometida.

Hello, good day

I would like to file a complaint with Winpot Online Casino for not honoring bonuses through the Oxxo Pay 20% bonus program.

I am a VIP platinum category client and have been assigned a VIP manager named Fernando.

Fernando oversees my account, and one day in October 2024, I spoke to Fernando about the 20% bonuses on deposits made via Oxxo Pay.

His response was, "I will give you a better offer. Whenever you deposit, let me know; it doesn't matter if it's Oxxo Pay or with a debit card."

Since November, up to now, I've made around 70 deposits and have never received any bonuses for them. I contacted support, and they haven't responded regarding this incident.

Resolution: I want my bonuses.

Complaint number 2

In August, Winpot Online had a system crash just after I deposited 500 pesos. They mixed up my information with third parties. I reported it to support and spoke with an executive on August 26, 2024, and it was never resolved. I am receiving calls because my information was exposed to third parties, and my debit card is blocked due to this incident.

Hola buen dia

Me gustaría presentar mi queja con winpot online casino por incumplir con bonificaciones atraves del progama oxxo pay bonificacion del 20%

soy cliente VIP Categoria platino me asignaron un VIP manager con el nombre de fernando .

Fernando se encarga de mi cuenta un dia en octubre 2024 le comente a fernando sobre las bonificas-iones del 20% depósitos hechos via oxxo pay

Su respuesta fue yo te doy una mejor oferta cada que deposites hasmelo saber no importa si es oxxo pay o con tarjeta de débito.

desde el mes de noviembre asta la fecha eh tenido alrededor de 70 depósitos y nunca me bonifico nada por mis depósitos. le escribe a soporte y no me contestan sobre este incidente.

resolución quiero mis bonificaciones .

Queja numero 2

El mes de agosto winpot online tuvo una caída de sistema acaba de depositar 500 pesos su sistema revolvieron mis datos con terceros lo reporte a soporte y a un ejecutivo en agosto 26 2024 y nunca me resolvieron sufro de llamadas porque mis datos fueron expuestos a terceros y bloqueos de mi targeta de debito ´por este incidente.

Dear rberumen235,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with Winpot Casino.

I would like to clarify a few important points regarding your concerns:

Bonuses Not Honored:

While we understand your frustration, it's important to note that online casinos have the right to modify or cancel bonus promotions at their discretion. In some cases, bonuses are subject to terms and conditions that may include specific requirements. If you have not received the bonuses despite the promise, we recommend reviewing the bonus terms and conditions to ensure there are no criteria you may have missed. If you still believe the casino is not honoring their promises, you could follow up with support or escalate the issue further with their team.

Cybercrime and Data Breaches:

Regarding the data breach you mentioned, unfortunately, this falls outside of our area of expertise. We specialize in handling complaints related to casino operations and disputes, but we cannot intervene in cases involving cybercrime or data breaches. In such cases, we recommend contacting the casino directly, as well as reporting the issue to relevant authorities or data protection agencies to ensure your personal information is protected.

If you would like to share any further information or have questions regarding the bonus issue, feel free to send the details to petronela.k@casino.guru, and we will do our best to assist you.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear rberumen235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.