WinsPark Casino - El jugador cuestiona los requisitos de apuesta.

Hello good night, I created an account on that site, I made more than 300 rounds of 1,2,2,40 and 3 euros in a 250 euros rollover, because whenever I asked for what I had to bet, the rollover stake was always kept at 250 ,the attendant Ailton, turned off the chat and refused to answer the questions I asked, leaving me not knowing what to do, I deposited 10 euros, I bet the bonus amount again, and so far I can't raise any money because he asks. always to fulfill the wagering requirements. So far I have no answer, with 10 euros in real balance tied and not knowing what to do.

Ola boa noite,criei conta no referido site,fiz mais de 300 rodadas de 1,2,2,40 e 3 euros num rollover de 250 euros,pois sempre que pergutava pelo que me restava apostar o stake do rollover se mantinha sempre em 250,o atendendor Ailton,desligou o chat e recusou-se responder as perguntas por mim colocadas,deixando-me assim sem saber o que fazer,depositei 10 euros,apostei novamente o valor do bonus,e ate agora nao consigo levantar nenhum dinheiro pois pede sempre para cumprir os requisitos de aposta.Até ao momento estou sem resposta nenhuma,com 10 euros de saldo real empatado e sem saber o que fazer.

Dear Igor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions. Ideally, could you please forward your cashier and bonus histories to petronela.k@casino.guru?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Igor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.