Winzter Casino - La cuenta del jugador está cerrada y se rechazan los retiros.

They are refusing to process my withdrawals and have now blocked my account. I’ve been waiting over a week for my withdrawal, and tonight I received an email saying it was declined. Since then, I can no longer access live chat.

This is 100% a scam casino that is taking people’s money.

What can I do at this point? They are not responding to my emails. I had a feeling this would happen

Proof attached

They are also using fake slots, and their trustpilot reviews are fake

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Dear Cooldude3349,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Slots

Did you pass the verification before you lost access to the account? Yes, verification successful 6th Feb. Email to confirm this

Did you accumulate your winnings with or without an active bonus? All cash deposit, bonus declined

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cooldude3349,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila