Wizebets Casino - El depósito del jugador nunca ha sido acreditado a su cuenta de casino.

Good night,

I made my first deposit in this house with a 100% bonus option and 100FS through mbway, the money automatically left my bank account but it still hasn't been credited to the house.

I spoke with support and they are trying to see what is going on.

Attached, proof of deposit, when I have a response from them I will let you know.

Boa noite,

Fiz o meu primeiro depósito nesta casa com opção de 100% bónus e 100FS através de mbway, o dinheiro saiu automaticamente da minha conta bancária mas ainda não foi creditado na casa.

Falei com o suporte e estão a tentar ver o que se passa.

Envio em anexo, provas do depósito, quando tiver resposta da parte deles darei notícias.

Dear Flavio-23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Good afternoon,

it was my first deposit, I send photos of proof of payment.

Boa tarde,

foi o meu primeiro depósito, envio fotos da prova do pagamento.

It has already been deposited. Thanks

Ja foi depositado. Obrigado

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Flavio-23, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru