Wolfy Casino - La cuenta del jugador ha sido bloqueada antes de la verificación.

Hello,

I registered at Wolfy Casino on June 21, 2024, and used the wager-free 100% welcome bonus, winning approximately 900 euros. However, when I tried to log into my account today, I discovered that my account has been locked.

My profile has not been verified yet, and I only sent all the required documents via email today.

I hope you can assist me with this issue.

Thank you in advance.

Regards,

Cornelia

Hallo,

ich habe mich am 21.06.2024 bei Wolfy Casino angemeldet, und den Wager free 100% Willkommensbonus benutzt, und gewonnen ca.900 Euro .Dann wollte ich mich heute in meinem Account einloggen und mein Account ist gesperrt worden.

Mein Profil ist noch nicht verifiziert worden, habe alle erforderlichen Dokumente erst heute per Email versendet.

Ich hoffe Sie können mir bei diesem Problem helfen.

Danke schon mal im Voraus.

mfg

Cornelia

Hello Conny77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wolfy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it was a deposit or a free bonus? Did you deposit anything into the casino? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Hello,

I deposited 200 euros and I haven't spoken to the casino about it because I can no longer log into my account.

Regards conny77

Hallo,

Ich habe 200 Euro eingezahlt und ich habe mit dem Casino nicht darüber gesprochen, da ich mich nicht mehr in mein Account einloggen kann.

Mfg conny77

Hello Conny77,

I assume that if you can't login into your account there must be an e-mail communication between you and the casino regarding this case. Can you please forward that?

Hello,

My account has been released and verified again. You can now close the complaint.

Thank you

Hallo,

Mein Konto ist wieder freigegeben und verifiziert.sie können die Beschwerde nun schließen.

Vielen Dank

Dear Conny77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru