Wolfy Casino - La cuenta del jugador ha sido cerrada sin la debida autorización.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Wolfy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when have you last accessed your account at Wolfy Casino? When was your last deposit?
• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player, thank you for your response. Could you please forward your original self-exclusion request addressed to Wolfy Casino directly, rather than in the form of attached screenshots? Additionally, could you please provide proof of your deposits?

Thank you for your patience and cooperation.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Hubbabbubba,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I would like to ask you a clarifying question - has your old account been reopened and were you invited to play, or have you created a brand new account on the site?

Additionally, I would also like to invite the Wolfy Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Have you inherited the same player lists from the previous owner? Are there any other clarifications which could help us understand the issue better?

Thank you in advance for providing us with your point of view.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Hubbabbubba,

thank you for your message. I am unfortunately unable to access the casino from your home country as the website is blocking my VPN. However, the correct authority to contact, will be the one you see in the footer of the website, it will be either Anjouan Licensing Authority or Curacao Gaming Authority.

Hi Martin, I received a notification 1 hour ago that you commented on this post, but I don't see what you commented on.

Hei Martin sain ilmoituksen 1tunti sitten että kommentoit tätä julkaisua mutta en nää mitä olet kommentoinut.

Dear Hubbabbubba,

Thank you for your messages and for providing all the supporting information throughout the complaint.

Unfortunately, despite our attempts to obtain the casino’s position, we have not received any relevant response that would allow us to continue the complaint resolution process.

As a result, we are forced to close the complaint as unresolved.

Usually, in order to reach any kind of agreement, all three parties — the player, the casino, and the mediator — need to communicate closely and cooperate. Unfortunately, this was not the case here, and we were left without the casino’s participation in our attempt to resolve the issue.

Regarding your concerns about the relevant licensing authority, the correct authority to contact would generally be the one displayed in the footer of the casino’s website and/or stated in the casino’s terms and conditions. Please also check whether the casino mentions any official Curacao alternative dispute resolution services, as these may also be worth trying.

I am sorry that I could not be of more help in this case. However, please bear in mind that closing this complaint as unresolved will negatively influence the casino’s rating, and other players will be able to read about your experience in our review.

Best regards,

Martin