Wonaco Casino - El pago del jugador se retrasa y el soporte de la cuenta no es satisfactorio.

I've already lost a lot at the casino and even cashed out two or three times, but now that I've made a big win, they either don't respond or react sarcastically. They told me I should play more because of my VIP level and that a payout takes 1-3 business days, but now we're down to five business days!

This is systematic rip-off and what is advertised is not kept!!

the support is just decoration without any help.

I'll probably get a lawyer there and tell all my friends not to play there anymore.

I am a financially strong customer and you advertise payouts that are not kept despite having already made payouts in the past.

This shows that the quality in this casino is rapidly declining and I will not take this answer seriously either!

Habe ja schon viel verloren bei dem Casino auch 2, 3 mal was ausgezahlt bekommen doch jetzt wo ich einen hohen gewinn erziehlt habe, wird entweder nicht reagiert oder sarkastisch reagiert. Das ich doch mehr spielen sollte wegen vip Level und eine Auszahlung 1-3 Werktage dauert nun ja wir sind bei Werktage 5 angelangt !!

Das ist systematische Abzocke und womit geworben wird wird nicht eingehalten !!

der Support einfach nur als Deko ohne Hilfe.

ich werde wohl einen Anwalt hin zu ziehen und auch allen meinen Freunden sagen sich sollen dort nicht mehr spielen.

ich bin ein guter finanzstarker Kunde und Sie werben mit Auszahlungen die nicht eingehalten werden trotz bereits erfolgter Auszahlungen in der Vergangenheit.

das zeigt das die Qualität rapide sinkt in diesem Casino und auch die Antwort hier werde ich nicht ernst nehmen !!

Dear Denzel82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Denzel82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.