Wonaco Casino - Se ha retrasado el pago de las ganancias del jugador.

Don't play on this page!

I won over €1000 and I'm waiting and waiting for the payout. They say it would take 3-5 days for the money to arrive in the bank. After a week, nothing has been processed, and even after processing, it's supposed to take another 3-5 days. That's their trick – they simply don't process it so you keep playing.

Nothing's happening with the payout, so what are we supposed to do with it? You're not getting any money anyway, so you might as well just play it down. That's their tactic, and most of us will do just that: cancel the payout and keep playing.

And after I'd played through the 1000 euros in 10 minutes, I felt better. Finally, this constant worrying about whether I'd get my money or not was over. It had even been automatically canceled, and support just said, "Yeah, that sometimes happens," or that the bank had rejected the payment. Screw the 1000 euros, the main thing is peace and quiet.

Bloß nicht auf dieser Seite spielen

ich hatte über 1000 Euro gewonnen ich warte und warte auf die Auszahlung sie sagen es würde 3-5 Tage dauern bis das Geld auf der Bank ist nach 1 Woche immernoch wurde nichts bearbeitet und nach der Bearbeitung würde es ja eigentlich noch 3-5 Tage dauern das ist deren Trick einfach nicht bearbeiten damit man weiterspielen soll

Es tut sich einfach nichts in der Auszahlung gut was will man denn jetzt damit machen ? Geld bekommst du eh nicht ausgzahlt dann kannst du es auch runterspielen das ist deren Taktik und die meisten von uns werden dies auch tun auszahlung stonieren und weiterspielen

und nachdem ich die 1000 Euro in 10 minuten dann runtergespielt habe ging es mir besser endlich hat es ein Ende dieses städige bekomme ich nun mein geld oder nicht es wurde ja auch schon von selbst stoniert wo der support mein ja sowas kommt manchmal vor oder von wegen die Bank hat die zahlung abgelehnt sch. auf die 1000 euro hauptsache Ruhe

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Dear DieKralle469,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DieKralle469,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear DieKralle469,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru