WWIN Casino - El jugador está preocupado por la equidad del software de póker.

I honestly doubt the honesty of the poker software. My account is minus over € 3,500 for three months of play. The hands I lose are beyond every logical and statistical framework. Namely, whether I was too strong before the flop, on the flop and on the turn, on the river 95% of my hands were lost when I was in the hands of the Ukrainians who recently started playing this poker. I also wanted to post a video on youtube channel. Absurd hands, something unseen that will disgust your poker. I understand that they profit from the rake, but so much so that the bill goes deep into the minus and that with an absolute hand no win can be made against the Ukrainians, that is already too much.

Iskreno sumnjam u poštenje poker softvera. Račun mi je u minusu preko 3500 eura za tri mjeseca igre. Ruke koje gubim su van svakog logičkog i statističkog okvira. Naime da li bio prejak prije flopa, na flopu i turnu, na riveru 95 % ruke su izgubljene kada sam u ruci sa Ukrajincima koji su nedavno počeli da igraju ovaj poker. Htio sam i video na youtube canalu objaviti. Apsurdne ruke, nešto neviđeno što će Vam ogaditi poker. Razumijem da od rejka oni profitiraju, ali toliko da račun ide duboko u minus i da se sa apsolutnom rukom ne može ostvariti pobjeda protiv Ukrajinaca, to je već previše.

Dear Ivo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I would like to ask you to forward any relevant evidence to my email address petronela.k@casino.guru. I will try my best to help you with this case as soon as I’ll obtain supporting evidence from your side. I will be waiting for your response patiently. 

Best regards,

Petronela

Dear Sir / Madam, As soon as I am able to record all hands, I will send you the material on the e-mail listed page. Greetings and I hope your help.

Poštovani, čim budem budem u mogućnosti snimiti sve ruke, poslati ću Vam materijal na e-mail navedenoj stranici. Lijep pozdrav i nadam se vašoj pomoći.

Dear Ivo,

Thank you very much for your reply. I will be waiting for your message patiently. 

Dear Sir, I started shooting my hands, so I'll send you soon. There is too much material, so please be patient.

Greetings

Poštovani počeo sam snimati ruke, pa Vam pošaljem uskoro. Ima previše materijala, tako da molim Vas za strpljenje.

Lijep pozdrav

I now have all the clips for the first month of my gameplay, I recorded my hands ... There are two more months to record too ...

Imam sada sve klipove za prvi mjesec moga igranja, snimio sam ruke... Ima još dva mjeseca za snimiti također...
 

Playing hands from the first month of play, have been sent to your mail in the form of a video ... I will patiently wait for your reply, should I continue recording my hands for the next two and a half months?
Greetings,
Ivo

Odigrane ruke iz prvog mjeseca igranja, poslane su na Vaš mail u vidu videozapisa... Strpljivo ću čekati na Vaš odgovor, da li da nastavim sa snimanjem ruku za sljedeća dva ipol mjeseca?
Lijep pozdrav,
Ivo

Dear Ivo,

Thank you very much for your quick reply and for all the relevant videos that you have sent me. I checked carefully everything and contacted the casino asking for their standpoint. 

@ WWin Casino, please, could you shed some light on this case? Thank you very much in advance for your reply.

Will it be answered and answered or is there no reasonable answer to that reproach and shame?

Hoce li se udostojiti i odgovoriti ili nema razumnog odgovora na onu bruku i sramotu?

We would like to ask the WWin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Ivo,

Since we haven’t received any response from the casino regarding the issue (after numerous attempts to get in touch), we are forced to close the complaint as ‘unresolved’. I am sorry I couldn’t help you more in this case.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of WWin Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Ivo,

We understand that losing in poker can be frustrating. However, poker is a game of skill where you compete against other players, not the house. Each player is responsible for their own decisions, and bankroll management is essential. If you believe you have exceeded your limits, we offer self-exclusion options for responsible gaming.

Our Poker operates under strict regulatory oversight and holds all necessary certifications to ensure fair play. Our platform is certified by one of the most rigorous testing laboratories in the industry, recognized and approved in all jurisdictions worldwide. Additionally, our RNG (Random Number Generator) undergoes continuous independent testing to guarantee completely random and fair gameplay.

Variance is a natural part of poker, sometimes leading to prolonged downswings. However, we assure you that no player or group has any advantage over others. Since no evidence of wrongdoing has been presented, we request that this claim be dismissed as unfounded. If you have any legitimate technical concerns, our support team is available to review your case in detail.

Best regards,

WWIN Customer Support

Dear IVO,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear IVO,

While we understand that it has been a significant amount of time since you filed your complaint, we have not received any responses to our messages and questions from you. The casino team has provided quite a sufficient explanation of the situation. Since we haven't received further confirmation or any additional assistance requests from you, we regretfully must close this complaint as rejected. I'd like to express gratitude to the casino team for their cooperation.

Feel free to reach out IVO, if you encounter any issues with this or any other casino in the future, and we'll do our best to assist you.

Best regards,

Michal

Casino Guru