Wyns Casino - El reintegro del jugador se ha retrasado.

On August 23, 2026, I requested a withdrawal of €800 to my wallet from Wyns1.com. Today is August 31, 2026, and the withdrawal has neither been processed nor paid out.

I'm a Wyns1.com VIP Level 3 customer, and my previous withdrawals usually took a maximum of 24 hours. Furthermore, I successfully withdrew funds to the exact same wallet just a few days before this withdrawal. Therefore, the problem can't be with the wallet or the payment details.

VIP support already informed me that my withdrawal has been forwarded to the finance department for faster processing. However, nothing has happened yet.

My inquiries are met with nothing but generic, copy-and-pasted responses stating that there are delays and that I will receive feedback soon. However, I receive no concrete explanation for the delay or a firm payment date.

I am therefore requesting assistance from Casino Guru. A withdrawal, which is normally processed within 24 hours, has now been stuck for 8 days, even though the wallet in question was used without any problems just recently. I expect a concrete explanation and, above all, a prompt payment of the €800.

Am 23.08.2026 habe ich bei Wyns1.com eine Auszahlung in Höhe von 800 € auf meine Wallet beantragt. Heute ist bereits der 31.08.2026, und die Auszahlung wurde bisher weder bearbeitet noch ausgezahlt.

Ich bin bei Wyns1.com VIP Level 3 und meine bisherigen Auszahlungen haben normalerweise maximal 24 Stunden gedauert. Außerdem habe ich erst wenige Tage vor dieser Auszahlung erfolgreich Geld auf exakt dieselbe Wallet ausgezahlt. Es kann daher nicht an der Wallet oder den Zahlungsdaten liegen.

Der VIP-Support hat mir bereits mitgeteilt, dass meine Auszahlung an die Finanzabteilung weitergeleitet wurde, damit sie schneller bearbeitet wird. Trotzdem passiert weiterhin nichts.

Auf meine Nachfragen erhalte ich immer wieder nur allgemeine Copy-and-Paste-Antworten, dass es zu Verzögerungen kommt und ich bald eine Rückmeldung erhalten würde. Eine konkrete Erklärung für die Verzögerung oder einen verbindlichen Zeitpunkt für die Auszahlung bekomme ich jedoch nicht.

Ich bitte Casino Guru daher um Unterstützung. Eine Auszahlung, die normalerweise innerhalb von 24 Stunden bearbeitet wird, hängt inzwischen seit 8 Tagen fest, obwohl die verwendete Wallet erst kurz zuvor problemlos genutzt wurde. Ich erwarte eine konkrete Erklärung und vor allem eine zeitnahe Auszahlung der 800 €.

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Dear jorsi101,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jorsi101,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean