Wyns Casino - La retirada del jugador se retrasa considerablemente.

I need help with a problem concerning a pending payment.

I requested a withdrawal of €300 on June 22, 2026. According to the provider's terms and conditions, the withdrawal should have been processed within 72 hours. Although I understand that delays can occur and was prepared to wait a few extra days, well over a week has now passed.

Despite repeated inquiries, I only receive vague, noncommittal answers, without any concrete information regarding the processing status or the payment date. I have still not received the payment.

I would be grateful if you could assist me in clarifying the matter.

ich benötige Unterstützung bei einem Problem mit einer ausstehenden Auszahlung.

Ich habe am 22.06.2026 eine Auszahlung in Höhe von 300 € beantragt. Laut den AGB des Anbieters sollte die Auszahlung innerhalb von 72 Stunden erfolgen. Obwohl ich Verständnis für mögliche Verzögerungen habe und bereit war, einige Tage länger zu warten, sind inzwischen deutlich mehr als eine Woche vergangen.

Auf meine wiederholten Nachfragen erhalte ich lediglich vertröstende Antworten, ohne eine konkrete Aussage zum Bearbeitungsstand oder zum Auszahlungstermin. Die Auszahlung habe ich bis heute nicht erhalten.

Ich würde mich freuen, wenn Sie mich bei der Klärung des Sachverhalts unterstützen könnten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear JJ270,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

I have never withdrawn anything from there, as this was my first time depositing money there.

I haven't had to verify anything yet.

But surely it's not necessary at casinos with such a low value, is it?

I had a non-sticky bonus that I cancelled.

Hallo,

ich habe dort noch nie etwas ausgezahlt, da ich dort das erste Mal eingezahlt habe.

Verifizierung musste ich bisher noch nicht

machen, ist doch bei den Casinos bei so einem niedrigen Wert aber auch nicht nötig oder ?

Ich hatte ein Non-Sticky Bonus den ich abgebrochen habe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JJ270,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila