Xtreme Casino - Jugador cuestiona las condiciones de retiro de bonos.

Receive a no deposit bonus of 5,000 yen.

I used it all but my balance is now 0.

You can receive about 500 yen in rakeback accumulated by using the bonus, and if you use it, it will increase to 750,000 yen.

When I told the casino that I wanted to withdraw money, they said that I had to deposit the amount I wanted to receive as a bonus and multiply it by 1. Is that true?

入金不要ボーナスを5000円分受け取り。

全て利用したが、残高0になる。

ボーナス利用の利用で溜まったレーキバック分を500円程度受け取り利用したら750000円まで上がる。

出金したい旨をカジノ側に伝えると、ボーナスで受け取りたい金額を入金頂き1倍かけないといけないというのですが、そういうものですか？

Dear ichikotan0410,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with xtreme.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any deposits in the casino in the past?
• Could you please clarify if your winnings come from a no-deposit bonus?
• Could you please share a link to the casino's website and a screenshot so we may identify the correct casino?
• Could you please share with me your communication with the casino regarding the need to deposit funds? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No deposit

https://www.xtreme.game/ja-jp/help/deposit

入金はありません

https://www.xtreme.game/ja-jp/help/deposit

Thanks for your reply.

I checked the website and the communication you provided.

It seems the minimum deposit amount using Bitcoin is 5 USD or about 700 JPY

Please note that online casinos can ask for a minimum verification deposit in order to allow withdrawals.

Repeated requests for deposits and deposits of higher amounts are not requested in legitimate online casinos.

Please let me know if I understood the situation correctly.

• Have you already deposited to the casino the minimum amount? Has the casino allowed you to request a withdrawal?

Looking forward to your reply.

thank you for your reply!

The casino's argument is that if you want to withdraw the full amount, they require you to deposit the desired amount.

for example

Withdrawal

In the case of 500,000

↓

payment

Deposit 500,000 and play 1x

Is it okay to deposit the minimum amount?

返信ありがとうございます！

カジノ側の言い分は全額出金希望の場合は希望額分入金を希望してます。

例えば

出金

500,000の場合

↓

入金

500,000を入金し✖️1のプレイとのことです

最低入金額の入金でも問題ないですかね？

Thanks for your reply.

From the screenshots of the discussion you provided, I am unsure if the casino is asking you to deposit ¥700,000.

If the casino is asking you to deposit a large amount, don't. However, a small amount to verify your payment method is to be expected.

Please let me know about your decision.

Dear ichikotan0410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru