Yugibet Casino - Se ha retrasado el pago de las ganancias del jugador.

I won at the casino that day and submitted a claim. As usual, after uploading and sending numerous documents, my account was verified. Live support confirmed this to me last Sunday evening, promising that everything was now in order and that I could make withdrawals. I did so, and my winnings kept reappearing in my player account. Then they said my credit card needed to be verified. I sent and uploaded numerous screenshots, pictures, and confirmations. The bottom line is, they won't verify my card because it's a virtual card, I suspect. I'm going in circles, so to speak.

ich habe in dem Casino zu diesem Tag gewonnen und eine Anfrage gestellt. Danach wurde wie üblich aber nach etlichem Hochladen und senden von Dokumenten mein Konto verifiziert was mir auch der LiveSupport am vergangenen Sonntag abend versicherte und mir versprach das jetzt alles in Ordnung sei und Auszahlungen tätigen könne. Das habe ich getan und ständig landete mein Gewinn wieder auf meinem Spielerkonto. Dann hiess es meine Kreditkarte muss verifiziert werden. Ich habe etliche Sceenshots, Bilder und Bestätigungen gesendet und hoch geladen. Das Ende vom Lied die wollen meine Karte nicht verifizieren weil es eine virtuelle Karte ist. Veemute ich. Ich dreh mich sozusagen im Kreis.

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Dear snubbi1980,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear snubbi1980,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear snubbi1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru