Yuugado Casino - Las ganancias del jugador han sido confiscadas.

I received a bonus at this casino and played there.

Identity verification is complete. There is no history of withdrawals from the casino. This is my first withdrawal.

I won with the bonus portion and cleared the wagering requirements, so I played a bit more and then requested a withdrawal.

Then I received an email from the casino informing me that my winnings had been confiscated.

The reason was vague, so I contacted support and was told that the bonus was forfeited because the validity period had expired.

However, I started using the bonus as soon as it was distributed.

The terms and conditions clearly state that the bonus has a 30-day validity period.

When I pointed out the mistake, I was then told that I had exceeded the betting limit.

I had taken screenshots during the game, so I immediately knew that was a false reason.

When I told support about it, they made the excuse that they had mistaken me for someone else.

Is this a scam casino that makes up flimsy excuses to prevent withdrawals?

Would you be willing to speak with someone from Yugadou Casino?

こちらのカジノでボーナスを受け取りプレイしました。

本人確認は完了しています。カジノでの出金履歴はありません。初めての出金です。

ボーナス部分で勝利し、賭け条件をクリアしたので少し遊んで出金申請をしました。

するとカジノから没収を知らせるメールが届きました。

理由の部分が曖昧でしたのでサポートに問い合わせると、ボーナスが有効である期間が過ぎたので没収されたと言われました。

しかしボーナスが配布されてからすぐ利用しています。

利用規約にはボーナスには30日の有効期間があると明記されています。

間違いを指摘すると今度はベット上限が超えていたと言われました。

私はゲーム中のスクリーンショットを撮影していたのでそれが虚偽の理由だとすぐ分かりました。

それをサポートに伝えると別の人と間違えたと言い訳をしてきました。

適当な理由をつけて出金させない詐欺カジノなのでしょうか？

優雅堂カジノから話を聞いてもらえませんか？

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot or a link to the bonus you activated and played with?
• What games did you play while your bonus was active?
• Could you please also send me a screenshot of your bonus history, showing the exact bonus your complaint is about?
• Also, kindly forward me the communication between you and the casino customer support regarding the confiscation of your winnings at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

This is a screenshot of gameplay using the bonus feature.

I played a game called Limbo by Hacksaw Gaming.

There are no screenshots of the bonus history.

I have sent the correspondence with the casino. Please check it.

ボーナスを利用してプレイした際のスクリーンショットです。

ハックソーゲーミングのlimboというゲームをプレイしました。

ボーナス履歴のスクリーンショットはありません。

カジノとのやり取りを送信しました。確認お願いします

Thank you for your emails.

Please contact the casino’s customer support via email and ask them to provide you with your complete gaming history in Excel format, covering the period from the moment you activated the bonus until the moment your winnings were confiscated.

Once you receive the file, kindly forward it to me at veronika.f@casino.guru so that we can review it as part of the investigation.

Thank you for your cooperation.