Zodiac Casino - El jugador experimenta un retraso en el retiro.

I requested a withdrawal of 2988 euros but nothing has happened until today, since 7.5.

Can you help me?

Thank you, Erich

Požádal jsem.o výběr 2988 euro ale do dnešního dne se nic neděje již od 7.5.

Můžete mi pomoci ?

Děkuji Erich

Hello krasnyletnyden,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zodiac Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear krasnyletnyden,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Cancel the request

Zrušit žádost

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.