Reseñas de sunsetgaze

Casino Guru

Queremos que los jugadores entiendan las apuestas.

hace 1 añoOriginalTraducción
This casino doesn't let users verify their accounts voluntarily, while most casinos allow that or clearly tell when is KYC enforced (upon first withdrawal or after certain amount of withdrawals), it's really suspicious that they don't let users verify their accounts voluntarily, even dangerous I must say. How do they know if an underage is not the one playing? Allegedly finance department enforces KYC on their discretion, of course it will be enforced right when you get a good hit (as seen in other reviews).
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  • Many bonuses to choose from
  • Impossible to verify an account
hace 1 añoOriginalTraducción
This casino doesn't have the flaws other Versus Odds casinos got (abusive wagering requirements on clean deposits), but it definitely has others: unfair bonus terms. KYC is fairly quick and withdrawal times are somewhat consistent. Not a single bonus is good, Wednesday's free spins got unfair terms: max possible cashout of 250 USD/EUR is applied and balance above that amount gets confiscated and restricted games list apply, meaning you will get your entire balance voided if you play live games or forbidden slots while this bonus is active. Sticky bonuses on weekends can be taken by every user even if they are not entitled to it, causing winnings to be confiscated by the casino. There isn't really any good reason to play here, still a slight improvement when compared to other Versus Odds casinos, if they didn't have such abusive bonus terms they would be perfect.
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  • Consistent withdrawals time
  • Responsible gambling tools directly provided to players
  • Abusive bonus terms
  • Max crypto daily withdrawal is 1000 USD
hace 1 añoOriginalTraducción
A month ago I closed my account because it was impossible to complete verification, stuck at the payment method step, casino reported this was a bug (as seen in their response), recently reopened my account and tried out the verification once again and it was impossible to complete it. For some odd reason, the casino ask for a bank statement to verify a crypto deposit, anyone remotely reasonable can see this makes no sense, you can use crypto to make a deposit but you will not be able to complete verification, you will NOT be able to withdraw because KYC has not been completed because IT'S IMPOSSIBLE TO COMPLETE IT, the casino is basically unplayable. Check their trustpilot reviews. If you are a crypto player, simply avoid this one and use a real crypto casino.
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  • Support is cooperative, but limited in terms of action
  • Safer gambling tools not provided directly to the player; has to contact support
  • Impossible to complete verification
BlueChip Casino
hace 1 año
Hi SunsetGaze!

Our team has checked all the information and found out that this is not a standard situation, so thanks for your feedback.
Indeed, the logic of your verification was violated in terms of crypto. This happened due to the influx of requests in the verification tool.
Your observation helped us a lot to fix this bug in time. We strive for perfection, so every remark matters.

We greatly appreciate your help. Furthermore, we would like to reward you for being our eyes. Please contact us via email customercare@bluechip.io to choose a bonus. 😉

Thank you for not being indifferent!
BlueChip with you💙
hace 1 añoOriginalTraducción
I don't know when this casino was opened, but got a mail advertising some bonuses and quick payments, decided to give it a go. It has a good design, easy to navigate and find what you want. The casino at first started with some classic deposit matches and a cashback offer, bonuses that are way more interesting than that were added later, like the sunday infinite free spins, since free spins are my all time favorite bonuses, I consider that bonus their most attractive offer, didn't make use of it tho, I closed my account for reasons external to the casino. As it seems by other reviews: the casino doesn't provide wagering requirements to check the progress and it has to be checked with support. Telegram support is really kind and helpful.
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  • Attractive design
  • Wide selection of bonuses
  • Telegram support is really helpful and friendly
  • Only way to check wagering requirements is by contacting support. Also forbidden games while a bonus is active must be checked manually, instead of getting a warning you can't play these slots with a bonus
  • Voids winnings from bonuses for reasons not mentioned on their terms
hace 1 añoOriginalTraducción
Just played a bit here (only made one deposit), pretty much a good place to play, not many bonuses for new players except for the 100% bonus match, I don't see this as a flaw because I almost never take bonus, but it can be off-putting for many, there is a VIP program that compensates that. A really good thing worth mentioning is the quick KYC process, it's done by a third party and it won't take more than 10-15 minutes, there is no facility on the site to undergo it but live support can hand you a link to complete the process. Also the VIP level progression is fairly fast, you will level up quickly. Sadly, the deal breaker for me was the casino operating from two different jurisdictions (Costa Rica and Curazao), so I closed my account, besides that everything seems to be ok. So, 3.5/5
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  • Really quick KYC
  • Easy to progress in the VIP program
  • Operates from two different jurisdictions (Costa Rica and Curazao)
hace 1 añoOriginalTraducción
Many bonuses each week, quick KYC, responsible gambling tools and consistent withdrawals time. Would sound like the perfect casino, right? It's not, it has a major, colossal, enormous flaw that makes it impossible to use: sickening high wagering requirements ON CLEAN DEPOSITS, have you ever heard a casino that applies a 10 TIMES WAGERING for live casino players EXCLUDING BETS WITH A IMPLIED CHANCE HIGHER THAN 30%? I know the excuse for this is an anti-money laundering policy but it's not that, this requirement is exclusively for the casino's benefit, this requirement is calculated to guarantee you lose every deposit forcing you not only to gamble several times, but also placing bad RTP bets, a 1x, 2x, 3x are reasonable, a 10x? Not so much. Don't waste time in this casino or other run by VERSUS ODDS (Thor Casino, Mond Casino, etc), they are all the same, the good things they have doesn't make up to the guaranteed losses you will have with every deposit. 2/5 rating because it has good things, but making deposits here are a guaranteed loss, play there if you are a masochist.
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  • Many bonuses, some without wagering requirements
  • Quick KYC
  • Not friendly with live casino players. 10 times wagering requirement on every deposit, bets with implied chance higher than 30% excluded towards wagering requirements count.
Art Casino
hace 1 año
Hi there,

Thank you for review.

Regards to required wager with clean deposits on particular games please note its written "WE MAY APPLY". Main reason is to prevent illegal activities next to money laundering and rarely effects any players without bad means.

Artcasino Team
hace 1 añoOriginalTraducción
Earlier this month made a harsh but honest review on this casino, in which I stated the casino ignored support tickets and delayed withdrawals, I suppose said things were caused because of a restructure or something in that light. Had a second chance with the casino after one of my support tickets was answered, and found out they are now offering live chat, which is actually helpful, giving not only answers but also problem-solving. They are clearly improving, 3/5 because I'm still taking into account my lengthy KYC process and the problems I had before live chat was provided, I believe they can get better with time.

Making an edit of this review to warn they use NEW BONUS TERMS RETROACTIVELY, as seen in a complaint by a player that got her winnings voided FOR NO REAL REASON. Sadly, I thought they could get better with time but it wasn't the case, be careful when playing with a bonus or don't take bonuses at all.
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  • Crisp design
  • Live chat support is fairly quick and helpful
  • Bonus wagering requirement has to be checked manually by support
  • New bonus terms are applied in a retroactively manner. Example: you won big with X slot, that slot can be added to the forbidden list and your winning will be voided even if you played that slot BEFORE it was a forbidden slot.
hace 1 añoOriginalTraducción
To anyone that reads this: AVOID THIS SCAM SITE. There is an endless list of flaws this casino has: if you deposit using cryptos, the deposits are done in a really rudimentary way where you have to contact support to get an address, then you must send them a screenshot of the payment, you can't withdraw (no matter how small the amount is) if you haven't completed KYC, AND IF YOU ACTUALLY COMPLETED KYC, THEY WILL ASK FOR MORE DOCUMENTS AND WILL NEVER CHECK THEM, this way they can block your withdrawals, either forcing you to gamble and lose at the end or they simply expect you to give up so they can happily keep your funds, as you read: you can't withdraw, you can't do one of the most basic things a casino has to provide: withdrawals. Deposit in this casino if you want to simply burn money because you will not be able to withdraw. And the mentioned things are not even the worst, there is something more disturbing about this scam: THEY DON'T CLOSE ACCOUNTS EVEN IF YOU REQUEST A CLOSURE, they capitalize on people's addiction, that's the lowest of the low. Their useless live support doesn't even deserve to be mentioned here, it's basically nonexistant. Want to add that I sent a document they required from me one month ago and it has not been checked and it will never be checked because that's how they scam you, I would file a complaint but they don't deserve a tiny bit of my time and it won't help anyways. Don't waste your time and money here, check their trustpilot reviews where they are being exposed, bet somewhere else.
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  • Clever scam tactics, this deserves to be a positive point because it's impressive
  • Useless, nonexistant support
  • Impossible to withdraw: casino tries its best to make sure you can't withdraw
  • No responsible gambling tools, addiction is encouraged
  • Endless KYC; it doesn't matter if you already completed procedures, they will ask for more documents
  • Fake/paid reviews
  • Just one currency accepted (INR)
  • Deposits are done in a unintuitive way
  • Preys on vulnerable audiences
  • Fake bonuses/promotions
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