Spinsala Casino - El jugador sospecha que el casino es falso y solicita una investigación.

Good morning, I believe this casino is fake and would like the casino guru to investigate because many players are losing money here with slots that I suspect are tampered with.

The slots stop paying at any moment, and almost no one can withdraw any money from this casino.

Given this, and after having lost a considerable amount of money on ridiculous games, unseen in "normal" casinos. I noticed that, unlike in all other casinos, there is no record of pragmatic and hacksaw...

In all casinos, pragmatic and hacksaw usually have a record of the plays made. In this casino, for example, with the pragmatic provider, there's a table of games played, but it has no information whatsoever!! That table should have the games played as well as the IDs of all bonuses we have played in that casino. I am attaching an example print from a "normal" casino and from the specified one where they do not provide information on the ID of the game that was played. That ID is of utmost importance, so I could verify the authenticity of my games with pragmatic.

I requested this ID in chat, and I have been waiting for this ID for almost 3 weeks... every day they make excuses about holidays or give dates which are not met.

I believe this casino has fake slots (based on the absurdity I have personally experienced and from other players), and I would ask the guru to investigate.

They just need to provide the ID of a bonus purchased from the pragmatic provider to determine if it's legitimate or not.

They have not given me this ID, which I requested almost 3 weeks ago...

Bom dia, acredito que este casino seja fake e gostava que a guru casino investigasse porque há muitos jogadores a perderem dinheiro neste casino com as slots que acredito que sejam adulteradas.

As slots deixam de pagar a todo o momento e quase não há ninguem que consiga retirar algum dinheiro deste casino.

Posto isto, e após já ter perdido algum dinheiro considerável com jogos absurdos, nunca antes visto em casinos "normais". Reparei que não existe, como é normal em todos os casinos, um registo da pragmatic e da hacksaw ...

em todos os casinos, a pragmatic e a hacksaw têm um registo das jogadas feitas. neste casino. Por exemplo no provider prgamatic, existe a tabela dos jogos jogados, mas essa tabela não tem nformação nenhuma!! essa tabela devia ter os jogos jogados bem como os ids de todos os bonus que já jogámos nesse casino. mando print de exemplo de um casino dito "normal" e da spinsala onde nao dão informação do id do jogo que foi jogado. esse id era de total importancia, para que podesse confrontar a pragmatic com a veracidade dos meus jogos.

Pedi esse ID no chat, aguardo por esse ID há quase 3semanas... todos os dias se desculpam com, dias de feriados, ou dão datas que depois não são cumpridas.

Acredito que este casino tenham slots fakes (pelo absirdo que tenho visto pessoalmente e de outros jogadores) e pedia que a guru investigasse.

Basta eles darem um ID de um bonus comprado do provider pragmatic, para que se consiga dizer, é legitimo ou não é legitimo.

Não me dão esse ID, que foi pedido há quase 3semanas,,,

Dear Miidelgado,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

You can look on all the review sites. All the people and streamers who used to work with them have stopped working, all saying the same thing about this casino! My complaint is not that, first hand. My complaint is that they don't give me the purchase ids of my bonuses, so that I can check with the provider that they are real or not.

Pode procurar em todos os sites de opinião. Toda as pessoas e streamers que trabalhavam com eles, deixaram de trabalhar, todos dizendo o mesmo sobre esse casino! A minha reclamação não é essa, em primeira mão. A minha reclamação é por não me darem os ids da compra dos meus bônus, para que eu posso comprovar com o provedor, que são reais ou não.

Update: they still wouldn't give me the id of the games, so I could check with the pragmatic provider if the games were legitimate.

After a heated conversation in chat, and after I said that I had already complained about them on two opinion sites, and that they were already being investigated... After that... They closed my account without giving me any explanation.

Legitimate??? It's a fake casino that's scamming thousands of players with its 500 and 700% bonuses. Investigate this casino as quickly as possible

Actualização : continuaram a não me dar o id dos jogos, para que eu pudesse verificar, no provedor pragmatic, se os jogos eram legítimos.

Após uma conversa acesa no chat, e depois de ter dito que já tinha feito queixa deles em dois sites de opinião, e que já estavam a ser investigados... Após isso... Encerram a minha conta sem me terem dado qualquer explicação.

Legítimos??? É um casino fake, que anda a enganar milhares de jogadores com os seus bônus de 500 e 700%. Investiguem este casino com a maior rapidez possível

Update: they're still not giving me game ids. Now that the holidays are over, they no longer have an excuse to give me these ids. After a few more days of asking about the same issue, I was told that I had to speak to the manager/administrator/head...

Who replied as follows to my request for the pragmatic ids:

See attachment

Atualização: continuam sem me dar os ids de jogo. Agora que as festas terminaram, deixaram de ter desculpa para me darem esses ids. Passo mais alguns dias a questionar sobre o mesmo assunto, disseram-me que tinha de falar com gestor/administrador/chefe...

Que me respondeu da seguinte forma ao pedido dos ids pragmatic:

Ver anexo

Dear Miidelgado,

Unfortunately, we are unable to handle complaints related to GDPR issues. If you wish to pursue your case, we recommend that you contact the appropriate authorities instead of contacting Casino.Guru. While we always strive to assist players who have been affected by unfair casino practices, GDPR laws are beyond our area of expertise. 

Is there anything else we could assist you with?

Regards,

Nick

Good afternoon, yes... How do I get in touch with these organizations?

I believe the guru also has an interest in publicizing fraudulent casinos.

Boa tarde, sim... Como entro em contacto com essas entidades?

Acredito que a guru também tenha interesse em divulgar os casinos que são fraudulentos.

Dear Miidelgado,

We have no information how GPDR issues are handled in which country.

Unfortunately, it has to be dealt with your local authorities.

Also as you can see the casino's safety index is based on such information and the players should not join casinos with such low rating.

We will be now forced to close the complaint based for the above stated reason.s

Regards,

Nick