Vegadream Casino - El jugador no puede retirarse.

Good day,

I applied for a payout of 724€ via bank transfer on 02/24/22.

On 03/11/22 (!) I received a request to make my documents available.

I did that and requested another withdrawal on 03/16/22.

Nothing has come from the casino since then.

The live chat can't be reached, I've tried several times, and my emails aren't answered.

Please help me get my money.

Guten Tag,

ich habe 24.02.22 eine Auszahlung beantragt über 724€ per Banküberweisung.

Am 11.03.22 (!) kam eine Aufforderung meine Dokumente zur Verfügung zu stellen.

Das habe ich getan und am 16.03.22 eine weitere Auszahlung beantragt.

Seitdem kommt nichts vom Casino.

Weder ist der Live-Caht zu erreichen, das habe ich zu mehreren Zeitpunkten versucht, noch antwortet man auf meine Emails.

Bitte helfen Sie mir, mein Geld zu bekommen.

Hello Patrick,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegadream Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Is your account already verified? Did you use any bonus to accumulate your current balance?

Please note that we usually recommend to wait at least 14 days after finishing the verification if it's your first ever withdrawal request as the casino requires additional check to process the payment.

Looking forward to your answer.

Regards,

Nick

Hello Patrick,

We apologies for your disappointment here. As we could see that your account verification is pending.

We will get back to you as soon as your account gets verified.

Your patience will be greatly appreciated...!

Best Regards,

Vegadream Casino.

Ok, then please do it too.

You received all required documents 2 weeks ago.

Ok, dann machen Sie bitte auch.

Sie haben alle erforderlichen Dokumente vor 2 Wochen bekommen.

Hello Patrick,

We are happy to inform you that your account has been verified successfully even your withdrawal has been approved from our side.

Please check and confirm.

Best Regards,

Vegadream Casino.

Yes I can confirm that.

Thanks to the Casino Guru team

Ja, das kann ich bestätigen.

Danke an das Team von Casino Guru

Hello Patrick,

I'm glad to hear that you are verified. Could you please advise if the payment has also been approved since then?

Hi there,

yes, the money has arrived and the case can be closed. Thank you very much for your effort

Hallo,

ja, das GEld ist angekommen und der FAll kann geschlossen werden. Vielen Dank für Ihre Mühe

Thank you Patrick for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick