Voltslot Casino - Cuenta del jugador bloqueada, 5000€ inaccesibles.

my account is blocked without any reason.

every time I get the same answer from them.

this is for 4 weeks now I got a amount of €5000 on my account

this is what I get back every time

Dear Matthew ,

Hope you are doing well!

Your request has been already transferred to our responsible department and is being processed now, please be so kind to wait for a while. As soon as we have any updates, we will contact you via email.

Thank you for understanding!

Feel free to contact us if you have any further questions or need assistance.

Hello medhurst180,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Voltslot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account was verified 3 months ago

I never use bonus I spoke to them every day but every day I get the same auto message

Thank you medhurst180 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello there,

Thank you medhurst180 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Voltslot Casino for their help in resolving this complaint. We would like to know why was the player blocked and what can we do to help resolve this issue.

Thank you!

Oke Thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear medhurst180 and CasinoGuru Team,

We've completed our investigation and have positive updates to share with you.

The player's account underwent a temporary closure by our administration for an additional check, which is a routine procedure aimed at safeguarding the security and integrity of all player accounts within our casino.

medhurst180, it's essential to highlight that your account is now open, allowing you to freely enjoy our games and services as the additional checking process has been successfully concluded. 

Your cooperation and understanding throughout this process have been greatly appreciated. Your patience means a lot to us, and we're eager for you to continue relishing your experience at our casino.

If you require any additional assistance, do not hesitate to contact our support team via live chat or e-mail.

Best Regards,

Voltslot Casino Team

Thank you very much for the update Voltslot Casino Team.

Dear medhurst180, let us know if your account is accessible and if your issue has been resolved.

Thank you in advance!

The problem is been resolved

i van log in now I didn’t get the compensation the promised me for the weeks I couldn’t play

I want to thank casino guru for helping out

Dear medhurst180,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter