Wild Pharao Casino - La retirada del jugador se retrasó.

Good day,

A good 2 months ago I applied for a payout there. After a month, my request for repeated contact to the live chat was processed. I have not received any money since processing a month ago. There is no response to emails to the payment. Live chat doesn't seem to be able to process payouts.

Guten Tag,

vor gut 2 Monaten habe ich eine Auszahlung dort beantragt. Nach einem Monat wurde meine Anfrage nach mehrmaligen Kontakts zum Livechat bearbeitet. Geld habe ich seit der Bearbeitung vor einem Monat noch nicht erhalten. Auf Emails an das payment wird nicht reagiert. Livechat kann wohl keine Auszahlungen bearbeiten.

Hello Jens,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal in the casino? How long exactly is the withdrawal pending? Is your account already verified and if yes, since when exactly?

When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, thanks for the quick feedback.

So far I have always received my money, I am fully verified and have already paid out there 8-9 times, including 2x €1000.

my withdrawal request is from 2 months ago, it was processed on 05/02/22.

My last contact was in the live chat on Monday, there I got the same text module as the last 4 weeks that the money was probably gone. When I had further questions, I always got the answer that they were not responsible for the live chat.

Hallo, danke für die schnelle Rückmeldung.

Bisher habe ich mein Geld immer erhalten, bin vollständig verifiziert und habe bereits 8-9 mal dort ausgezahlt, auch 2x 1000€.

meine Auszahlungsanfrage ist von vor 2 Monaten, bearbeitet wurde diese am 02.05.22.

Mein letzter Kontakt war im Livechat am Montag, dort habe ich den gleichen Textbaustein wie die letzten 4 Wochen auch bekommen, dass das Geld wohl raus sei. Auf weiter Rückfragen habe ich immer die Antwort bekommen, dass sie im livechat nicht zuständig seien.

Thank you Jens for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Jens,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wild Pharao Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Jens,

I tried to get in touch with the casino repeatedly but had no success. Since the casino's license is suspended at the moment, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter