WinBet Casino BG - El jugador se queja de que no ganó nada.

Hello, I made a deposit of 1000 euros in winbet, I played 1 euro, and I took all the money without even giving anything away, and nothing is normal for me. Their machines are turned off or they control the game of each player. take without even giving something this for me is theft from people I know that in Bulgaria there are no laws and for this there are such fraudulent casinos that just take and their machines are turned off and control every single user

Здравейте направих депозит 1000 евро във winbet играх 1 евро Бет и ги взема всичките пари без дори да даде нещо празни врътки само и нищо това за мен не е нормално излючени са им машините или контролират играта на всеки един играч не е нормално 1000 евро да ги вземе без дори да даде нещо това за мен е кражба от хората знам че във България няма закони и за това има такива измамнически казина който само взимат и машините им са изключени и контролират всеки един потребител

Dear Denislav,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear denis9229,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They probably pay you too, so you can't do anything. There is evidence on YouTube that their games only take and give nothing.

Те сигурно и на вас ви плащат по тази причина не можете да направите нищо доказателства има във youtube как игрите им само взимат и нищо не дават

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.