11Croco Casino - El reintegro del jugador se ha retrasado.

Dear CasinoGuru Team,

I am contacting you because I have been waiting for my payout from 11Croco Casino since July 17, 2025 – so far without success.

I provided all documents requested by 11Croco for verification in full and on time. Furthermore, a video verification was successfully completed.

Shortly after verification, my account was suddenly deactivated without any clear explanation. A few days later, my access was restored, but my withdrawal remained pending.

Since then, I've only received the same standard response from support, with no progress or clear explanation. I feel like I'm being kept waiting—and honestly, I don't understand this whole circus.

What particularly disappoints me: According to several reviews and forums, 11Croco is actually known for fast payouts – exactly the opposite of what I experience.

I am asking for your help and support in this case, as I now have doubts as to whether the payment will be made at all.

Best regards

Daniel

Sehr geehrtes CasinoGuru-Team,

ich wende mich an Sie, weil ich seit dem 17.07.2025 auf meine Auszahlung bei 11Croco Casino warte – bisher ohne Erfolg.

Alle von 11Croco angeforderten Dokumente zur Verifizierung habe ich vollständig und fristgerecht bereitgestellt. Darüber hinaus wurde sogar eine Videoverifizierung erfolgreich durchgeführt.

Kurz nach der Verifizierung wurde mein Konto plötzlich deaktiviert, ohne genaue Erklärung. Einige Tage später wurde mein Zugang wiederhergestellt, aber meine Auszahlung blieb weiterhin unerledigt.

Seitdem erhalte ich vom Support immer nur dieselbe Standardantwort, ohne Fortschritt oder klare Erklärung. Ich fühle mich hingehalten – und ehrlich gesagt, verstehe ich diesen ganzen Zirkus nicht.

Was mich besonders enttäuscht: Laut mehreren Erfahrungsberichten und Foren ist 11Croco eigentlich für schnelle Auszahlungen bekannt – genau das Gegenteil von dem, was ich erlebe.

Ich bitte Sie um Hilfe und Unterstützung in diesem Fall, da ich mittlerweile Zweifel habe, ob die Auszahlung überhaupt noch erfolgen wird.

Mit freundlichen Grüßen

Daniel

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika