1win Casino - El jugador no puede retirarse.

He doesn't let me withdraw, he always sends the money back to my gaming account

Non mi fa’ prelevare mi rimanda sempre i soldi sul conto gioco

Hello Gino,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Allow me to ask you a few more question before we would move forward.

Could you please advise if it your first ever withdrawal request from the casino? Did you use any kind of bonus to accumulate your current balance? Is your account already verified? When was the last time the casino responded to you and what was it about?

Please note that it might take up to 14 days to receive your first winnings after finishing the verification process.

Looking forward to your answer.

Regards,

Nick

Hi, after several attempts I have accepted the withdrawal and the money was immediately credited to my card, so I solved thanks a lot anyway

Ciao, dopo vari tentativi mi hanno accettato io prelievo e i soldi mi sono stato accreditati immediatamente sulla mia carta, quindi ho risolto grazie mille lo stesso

Thank you Gino for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick