7Slots Casino - El jugador aún no ha recibido las ganancias.

Hello, good afternoon, I would like to lodge a complaint against 7Slot Casino. I have been able to make withdrawals on two occasions and have a verified account with all the required documents provided. Everything seemed fine until I won $450,000 Chilean pesos, and then the nightmare of trying to withdraw started. I should note that I didn't use any bonuses to acquire this money, not even a reload. More than two weeks have passed, and I still haven't received my deposit. I hope this gets resolved or that you stop recommending this casino.

Hola buenas tardes, quiero elevar una queja contra 7slot casino, he podido retirar en dos ocasiones tengo la cuenta verificada con los documentos solicitados, todo parece estar okay, hasta que obtuve una ganancia de $450,000 chilenos, y empezó La pesadilla para poder retirar. Cabe destacar que no utilicé ningún bono para adquirir este dinero, ni siquiera la recarga. Ya van más de dos semanas que no recibo mi depósito. Espero se resuelva o ya se deje de recomendar.

Dear jlabbecano,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much, today the withdrawal I requested was reduced from my balance, I understand that it has already been approved. Now a doubt arose, the Chilean state bank's view account has a fund transfer limit in the same month and I think it exceeds or I am close to exceeding it, my concern arises 😟 well, how much longer will it take? If the bank rejects my withdrawal? . I would like you to help me follow the case so that my refund is quick and successful, and if so, cancel this transaction and start a new procedure on November 1 to speed up the process. Maybe do two withdrawals or just one. Thank you Guru and team for helping us and listening to us!! I attach test images

Super muchas gracias, hoy el retiro que solicité fue rebajado de mi saldo, entiendo que ya fue aprobado. Ahora surgió una duda, la cuenta vista del banco estado chileno tiene un límite de traspaso de fondo en un mismo mes y yo creo que supere o estoy cerca de superarlo, surge mi preocupación 😟 pues cuánto más tardará ? Si el banco me rechaza el retiro? . Quisiera que me ayuden a seguir el caso para que mi reintegro sea rápido y exitoso, y de ser así cancelar está transacción y iniciar un procedimiento nuevo el día 1 de noviembre para así acelerar el proceso. Quizás hacer dos retiros o en uno solo. Gracias Gurú y equipo por ayudarnos y escucharnos !!adjunto imágenes de prueba

Dear jlabbecano,

Have you received your withdrawal from the casino yet?

Yes dear I thought I had uploaded my answer

Siii estimados pensé que había subido mi respuesta

Dear jlabbecano,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru