7Slots Casino - El retiro del jugador se retrasa debido a la revisión de la cuenta.

Good afternoon,

I have been requesting a withdrawal for a total of 610,000 in 3 transactions for 8 days now. Every day there's an excuse for not processing it. Initially, it was the account verification which took around 8 attempts with over 20 high-resolution photos.

Now they're telling me it could take more than 5 days as they need to review the account, mentioning that sometimes users "abuse the software" or "exploit errors," which I have no idea what they are referring to.

Every day I inquire about the withdrawals, they tell me they are being processed, that a review needs to be done, and there is no given timeframe for this.

Buenas tardes.

Llevo 8 días solicitando un retiro que realicé por un total de 610.000 en 3 transacciones. Todos los días hay una excusa para no realizarlo. Al comienzo la verificación de la cuenta que me tomó unas 8 veces, con más de 20 fotos en formato de alta calidad.

Ahora me señalan que podrían ser más de 5 días ya que deben hacer una revisión de cuenta indicando que en ocasiones los usuarios "abusan del software" o "se aprovechan de los errores", lo que no tengo idea a que se refiere.

Cada día que pregunto por los retiros me señalan que se están procesando, que deben hacer una revisión, y no hay ningún plazo al respecto.

Dear LuisGuajardo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear LuisGuajardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.