I collected a bonus with a 70 times playthrough but it was a free spins bonus and only won the free spins 90 cents. I played it to 166 brought it down to $150 cuz that's the max cash out per their General bonus Rewards I was alerted that there were special bonus rules and the cash out was $100 fine with me. But that's not all I was now alerted I need to deposit $25 to verify my account after that I was alerted I would need to play it through five times in regardless of whatever I want on my own personal deposit I could have $50 of it to add to the $100 because $150 was the minimum cash out. I asked since it's my own personal $25 and say I win $300 I'm going to want to just cash out the $300 and not worry about the bonus and they said so what anything you deposit after this will apply to the bonus whether I like it or not. This undermines the very meaning of a free bonus I understand you want to verify my account but how is it my deposit used to verify my account all the sudden has bonus rules attached to it you wouldn't even let me cancel the bonus so I can just deposit the $25 and play. Also on the general bonus rules it says the required deposit amount is not fixed it's decided between the minimum cash out and the max cash out in my case it should have been $0 because if they don't give out free anything from their Casino it has to come from a third party the third party did not have the terms and conditions posted and the ones they did have with a general bonus rules in the general bonus rules state the max cash out which is $150 in the minimum cash out which in their Casino you must have at least $150 to cash out the difference between the two is zero.
FOR FREE BONUSES: Upon requesting for the withdrawal of the winnings, the player shall place at least one deposit to verify the account in the system. The minimum amount of the withdrawal starts with $150; following up on that, the player will be required to place a deposit, equal to the difference between min withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the cashout.
The above paragraph is there posted rules for free bonuses they did not abide by them they would not abide by them they gave me some new ones for a code that I didn't even enter according to them the code is supposed to be for a $25 no deposit I entered a code for free spins and that's what I got free spins so they couldn't even get their terms and conditions right they said all terms and conditions are the same and they are not it depends on the bonus also you will see that it does say a deposit may be required to verify your account what they've done to apply this to free spins is left it open as to how many times you have to play your deposit through as you can see it there there's no number they just pick it out of a hat so that way if you only need to deposit $10 because that's the difference they can tell you have to play it through 70 times if they want just like the bonus I just played. How did the games play very well when you're on a bonus after you deposit not so well my roommate deposited after winning his bonus his play through the same as mine the games gave him bonus good spin wins deposited $25 and didn't even come back with $2 barely out of his deposit. Their bonuses are obviously set up for you not to be able to redeem if I have a free bonus why would I deposit $25 play it through five times okay for $125 and then have to relinquish $75 of it and gives 50 of it to the cash out for $100 because $100 isn't enough to cash out you need $150 so that just cost me $75 plus I won $150 on the bonus but I have to give a 50 of it cuz it's 50 over I just relinquished $125 25 out of pocket for 100 bucks show me the 50 I relinquished in the 75 are relinquished that's $125 either everything they gain everything they're going to tell you all bonuses come with that requirements now you tell me if I've already made deposits on my account I don't need to deposit to verify correct wrong it doesn't matter how many times you deposit it will still have to deposit $25 supposedly for account verification to get the rest of that deposit out great casino right , wrong, disgusting Casino right, right. So if you do play bonuses understand that your deposits will be attached and have a playthrough requirement anything over a dollar left from a bonus attaches your deposit to it and it all the sudden has playthrough requirements all just a scam
FOR FREE BONUSES: Upon requesting for the withdrawal of the winnings, the player shall place at least one deposit to verify the account in the system. The minimum amount of the withdrawal starts with $150; following up on that, the player will be required to place a deposit, equal to the difference between min withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the cashout.
The above paragraph is there posted rules for free bonuses they did not abide by them they would not abide by them they gave me some new ones for a code that I didn't even enter according to them the code is supposed to be for a $25 no deposit I entered a code for free spins and that's what I got free spins so they couldn't even get their terms and conditions right they said all terms and conditions are the same and they are not it depends on the bonus also you will see that it does say a deposit may be required to verify your account what they've done to apply this to free spins is left it open as to how many times you have to play your deposit through as you can see it there there's no number they just pick it out of a hat so that way if you only need to deposit $10 because that's the difference they can tell you have to play it through 70 times if they want just like the bonus I just played. How did the games play very well when you're on a bonus after you deposit not so well my roommate deposited after winning his bonus his play through the same as mine the games gave him bonus good spin wins deposited $25 and didn't even come back with $2 barely out of his deposit. Their bonuses are obviously set up for you not to be able to redeem if I have a free bonus why would I deposit $25 play it through five times okay for $125 and then have to relinquish $75 of it and gives 50 of it to the cash out for $100 because $100 isn't enough to cash out you need $150 so that just cost me $75 plus I won $150 on the bonus but I have to give a 50 of it cuz it's 50 over I just relinquished $125 25 out of pocket for 100 bucks show me the 50 I relinquished in the 75 are relinquished that's $125 either everything they gain everything they're going to tell you all bonuses come with that requirements now you tell me if I've already made deposits on my account I don't need to deposit to verify correct wrong it doesn't matter how many times you deposit it will still have to deposit $25 supposedly for account verification to get the rest of that deposit out great casino right , wrong, disgusting Casino right, right. So if you do play bonuses understand that your deposits will be attached and have a playthrough requirement anything over a dollar left from a bonus attaches your deposit to it and it all the sudden has playthrough requirements all just a scam
- I cannot add a positive here because then I would be lying and I don't want to lie I want to give an honest review
- Uninformed customer service
- Argumentative customer service
- pointing out their terms and conditions they just gave me a different set of terms and conditions
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