Ares Casino - El retiro del jugador se ha retrasado.

Hi folks, I already noticed that the ares casino was a fraud, but only after I had played and won there. I played there for several months until I won something, and since I wanted to cash out my winnings of € 5000, the fun began. I deposited € 30 and used the 400% bonus. Now I'm waiting for the payout on 05/30/21, which is still on (in process). Every contact with the chat support is the same. In the meantime I've given up hope and just want to warn everyone about this casino. I find it even worse that I came to this page through Roshtein on twitch. Why do these people still advertise such a casino?

And to all the others who write in here and in other forums, they should have received their money after 2-3 months. The lightning bolt is certainly also from the ares casino so as not to lose face. I hope such providers will no longer be reachable via the German Internet.

Hi Leute, ich habe bereits mitbekommen das es sich beim ares casino um Betrug handelt, allerdings erst nachdem ich dort gespielt und gewonnen hatte. Ich habe über mehrere Monate dort gespielt bis ich etwas gewonnen habe, und da ich mir meinen Gewinn von 5000€ auszahlen lassen wollte fing der Spaß an. Ich habe 30€ eingezahlt und den 400% bonus in Anspruch genommen. Nun warte ich seid dem 30.05.21 auf die Auszahlung die immer noch auf (in Bearbeitung) steht. Jeder Kontakt mit dem Chat Support geht aufs selbe hinaus. Mittlerweile habe ich schon die Hoffnung aufgegeben und möchte einfach nur alle vor diesem casino warnen. Noch schlimmer finde ich dass ich auf diese Seite durch Roshtein auf twitch gekommen bin. Wieso machen diese Leute noch Werbung für so ein Casino?

Und an alle anderen die hier und in anderen Foren rein schreiben sie hätten ihr Geld nach 2-3 Monaten bekommen soll der Blitz treffen die sind mit Sicherheit auch vom ares casino um nicht ihr Gesicht zu verlieren. Hoffe solche Anbieter werden garnicht mehr über das deutsche Internet zu erreichen sein.

Dear Ferro187,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received confirmation regarding successful account verification? Could you please advise if you’ve received any successful payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Ferro187, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ferro187,

I looked at your complaint and will do my best to help you. I would like to invite Ares Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.