BetMartini Casino - La retirada del jugador se retrasa.

I have had a pending withdrawal since April 25th, having sent all the required documentation. Between the verification process and having my withdrawal rejected, I've been dealing with these swindlers for about two months trying to get paid.

Tengo un retiro pendiente desde el dia 25 de abril,habiendo mandado toda la documentación requerida.Contando el proceso de verificación y una vez que me rechazaron el retiro llevaré cerca de dos meses con estos piratas ntentando cobrar.

Hello Judas1965,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetMartini Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

On April 23, they told me that my account was verified. The money I won was with my first deposit and the welcome bonus. I chat almost daily with the casino and the excuse is always the same that they are late.

Greetings

El día 23 de abril me comunicaron que mi cuenta estaba verificada.El dinero ganado fue con mi primer depósito y el bono de bienvenida.Hablo casi a diario por el chat con el casino y la excusa siempre es la misma que llevan retraso.

Saludos

Thank you Judas1965 for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Judas1965,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite BetMartini Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Good morning, after 20 days they just reversed my withdrawal again, now with the excuse that the payment method (Neteller) is not available in my country. I have requested a new withdrawal by bank transfer, let's see what they claim now ....

Buenos días,despues de 20 dias me acaban de revertir nuevamente el retiro,ahora con la excusa de que el método de pago (Neteller),no está disponible en mi país.He solicitado un nuevo retiro por transferencia bancaria,a ver que alegan ahora....

Dear CasinoGuru team,

On behalf of BetMartini Casino we want to confirm that the verification of the client is completed successfully. After an additional check the client already received an update via mail, apparently there are issues with his payment method so he should request the withdraw via bank transfer or an alternative.

Thank you for your attention and feel free to reach out if you have any further questions or concerns.

Best regards,

BetMartini Casino Team

Thank you for the information.

Dear Judas1965, please inform us once your withdrawal has been approved

Good afternoon, I have just received the payment via bank transfer. Thank you for your intermediation, without which I do not know if I would have recovered my money.

Buenas tardes,acabo de recibir el pago vía transferencia bancaria.Gracias por vuestra intermediación, sin la cual no se si hubiera recuperado mi dinero.

Dear Judas1965,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru