Betpanda Casino - El retiro del jugador se ha retrasado.

I made a deposit at this casino on the 2nd, betting. The casino paid me my winnings but at some point stopped doing so. 

I've been waiting for 5 days for payment, nobody answers me, they don't give me the money and ignore my appeals. 

Dear YedmoN12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

This casino does not imply identity verification, they declare instant withdrawals without verification. It worked like that, but at some point they stopped paying out money and fulfilling their obligations. Do not give any deadlines, and to put it mildly , send me the hell.  

I will be glad to be wrong and leave a good review about them if they take care of this problem. 

I also wrote to them in telegram (where they have a chat room) they just blocked me there.

Could you please specify what types of bets you placed? Were they on sports or in the live casino?

Additionally, could you provide more details on the payouts you've received so far? Specifically, how much has been paid out to you, and when did the payments stop? How much of your winnings are still outstanding?

Also, how many pending withdrawal requests are currently in your account, and what is their status?

I only did sports betting. It was mostly basketball. 

I made deposits of $350 and $150. I was paid out 1200 dollars after which they started ignoring me. No one answers me, I have not been paid for a long time.

I currently have a $400 payout pending and $317 in balance.

Thank you for your response. Please send me a screenshot of your withdrawal history here.

I can't do it anymore because this casino blocked my account even without giving a reason. They ignore me.

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika