Betway Casino MX - El depósito del jugador no se refleja en su cuenta.

I made a deposit of $1000 MXN on April 27th at 1:30 PM and to this date it has not reflected. I spoke with customer support on the same day and they told me that it should show up within 24 hours and to send an email if this wasn't the case. I've now sent multiple emails along with the payment receipt and I've yet to receive a response.

Realicé un depósito $1000 mxn el día 27 de abril a las 13:30 horas y hasta la fecha no se ha reflejado, ese mismo día hablé con asistencia personal y me dijeron que en un lapso de 24 horas y que enviara un correo electrónico en caso de que no fuera así, ya envié varios correos con el comprobante de pago y hasta el momento no he obtenido respuesta.

Dear vyoletrc, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hello, good evening, I update my complaint, I kept sending the receipt and insisting, and I had no response, later I received an email saying that my account had been blocked for not verifying. I had already verified it before, even in the casino it appeared as verified, that was the response I got. I sent my documentation again to verify proof of my deposit and my disagreement about the situation. Today I entered the casino again about an hour ago, and the deposit is already reflected, I don't know the time it was reflected because I had not agreed, the truth is I had already given up after insisting so much and being ignored.

I thank all of you for your support.

Hola buena noche, pongo al día mi queja, seguí enviando el comprobante e insistiendo, y no tenia respuesta alguna, posteriormente me llegó un correo electrónico diciendo que mi cuanta había sido bloqueda por no verificar. Yo ya había verificado anteriormente, incluso en el casino aparecía como verificada, esa fue la contestación que tuve. Envié de nuevo mi documentación para verificar así cómo el comprobante de mi depósito y mi inconformidad sobre la situación. El día de hoy entré nuevamente al casino hace como una hora, y ya esta reflejado el depósito, desconozco la hora en que se reflejó porque no había accedido, la verdad ya me había dado por vencida después de tanto insistir y que me ignoraran.

Agradezco a todos ustedes por su apoyo.

Do I understand correctly that your deposit is now in your casino account? Are you able to normally access your account? Has it been unblocked by the casino?

Please let me know if this complaint may be closed or if you require any further assistance. Thank you.

Hello, that's right. I can now enter the casino correctly, my account was unlocked and the deposit was reflected after so much insistence.

Thank you

Hola, así es. Ya puedo entrar correctamente al casino, mi cuenta fue desbloqueada y si se reflejó el depósito después de tanto insistir.

Gracias

Dear vyoletrc,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru