Bruce Bet Casino - El jugador experimenta un retraso en el retiro.

Good day,

I am very disappointed, I deposited and won at Bruce bet casino, then requested a withdrawal. This was successfully confirmed and was supposed to be received within 5-7 business days. It has now been longer than 7 days and upon inquiry, I was assured that someone would contact me by email. So far, I have not received any message nor my withdrawal.

Guten Tag,

Ich bin sehr enttäuscht, habe bei Bruce bet casino eingezahlt und gewonnen, dann Auszahlung angefordert. Diese wurde erfolgreich bestätigt und sollte innerhalb von 5-7 Werktagen erhalten. Es sind mittlerweile länger als 7 Tage und auf Nachfrage wurde mir versichert, dass sich jemand per Email melden wird. Bis jetzt keine Nachricht erhalten und keine Auszahlung.

Hello Tamara11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruce Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I had to send a bank statement to prove that my money was not transferred

habe kontoauszug senden müssen um zu beweisen das mein geld nicht überwiesen wurde

So today came the 2nd email and again the first message was this

So heut kam die 2 Email und nochmal die erste Nachricht war dies

Now this message comes and in the live chat they say the 1200 will be added to my balance and not paid out, I have no email about it and nothing was credited to my account, now I have to wait again

Jetzt kommt diese Nachricht und im live chat schreiben die 1200 werden meinem Guthaben dazu geschrieben und nicht ausgezahlt da hab ich keine Email davon und meinem Konto wurde genauso nichts gutgeschrieben jetzt muss ich wieder warten

So no winnings were credited and no email so far why or why the first one says 7 days the money is in my account

Also kein Gewinn wurde gutgeschrieben und keine Email bis jetzt wieso oder warum erste eine steht 7 Tage ist das geld auf meinem Konto

Hello Tamara11,

As the withdrawal was not then in processing for 14 days, can you please advise if there is any update regarding the payment now?

Dear Tamara11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.