Bruno Casino - El retiro del jugador se ha retrasado.

Unfortunately, I'm still waiting for my 4 payouts from 3rd / 4th / 5th. and 6.12 🙁

in the chat I am put off

I received an email from the finance department asking for patience.

The strange thing is that I also applied for a payout on 3.13 in the afternoon, and this was also in my bank account in the evening

Around 7 p.m. I applied for a payout again, which was quickly set to done, but this money never reached me

Leider warte ich immer noch auf meine 4 Auszahlungen vom 3./4./5. und 6.12 🙁

im Chat werde ich vertröstet

eine Mail von der Finanzabteilung mit der Bitte um Geduld habe ich erhalten.

komisch ist dass ich am 3.13 nachmittags auch eine Auszahlung beantragt habe diese war auch am Abend auf meinem Bankkonto

gegen 19 Uhr habe ich dann wieder eine Auszahlung beantragt die wurde auch schnell auf erledigt gesetzt aber dieses Geld ist auch nie bei mir angekommen

Dear Verena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

yes, I have already successfully paid out several times and it went very quickly.

my account is also verified.

Today I received the following feedback from the finance department:

Hello!

We've sent a request to the payment provider.

As soon as we get any feedback, we will contact you via email.

Thanks for understanding!

Best regards,

BrunoCasino Payments Team

Hallo Kristina,

ja ich habe bereits mehrmals erfolgreich ausgezahlt da ging es auch sehr schnell.

mein Konto ist auch verifiziert.

heute habe ich von der finanzabteilung folgende Rückmeldung bekomme :

Hello!

We've sent a request to the payment provider.

As soon as we get any feedback, we will contact you via email.

Thanks for understanding!

Best regards,

BrunoCasino Payments Team

2 of the 4 payouts have just been received on my account.

now € 70 and € 200 are still missing

2 der 4 Auszahlungen sind soeben auf meinem Konto eingegangen.

jetzt fehlen noch 70€ und 200€

Dear Kristina,

the complaint can be closed.

in the meantime everything has arrived 🙂

Liebe Kristina,

die Beschwerde kann geschlossen werden.

inzwischen ist alles bei mir angekommen 🙂

Awesome news, Verena. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.