Bruno Casino - El retiro del jugador se ha retrasado.

On December 4th, 2021 I requested a payout of 750 euros and have not yet received it, although the payout says that it was successful. And every time the blame is put on by those on the provider.

Am 4.12.2021 hab ich eine Auszahlung von 750 Euro Beantragt und diese bis jetzt noch nicht erhalten obwohl bei Auszahlung dran steht das diese Erfolgreich war. Und jedes mal wird die Schuld von denen auf dem Provider geschoben.

Dear Oliver97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification? 

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, yes the KYC verification was done because I already had a payout there. Tomorrow the 14 days are up.

Hallo, ja die KYC Verifizierung wurde gemacht da ich schon mal eine Auszahlung dort hatte. Morgen sind die 14 Tage um.

Hello, I just received the payout.

But thank you Trz for helping.

Hallo, habe soeben die Auszahlung erhalten.

Aber Trz danke fürs Helfen wollen.

Awesome news, Oliver97. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.