Bruno Casino - Los retiros de jugadores se han retrasado.

On December 4th, I paid out 200 and 400 once.

The withdrawals are also marked as completed.

Until today 13.12 I haven't received a cent ...

I am constantly put off in the chat.

At first it was supposedly due to my bank.

Then on the provider.

Everyone says something different ..

I had to send a statement from December to prove that I hadn't received any money ...

This casino advertises with lightning and payouts that's a mess!

Ich habe am 4.12 einmal 200 und einmal 400 zur auszahlung gegeben.

Die auszahlungen wirden auch als erledigt markiert.

Bis heute 13.12 ist aber kein cent bei mir angekommen...

Ich werde im chat ständig vertröstet.

Erst läge es angeblich an meiner bank.

Dann am provider.

Jeder sagt da was anderes..

Ich musste einen kontoauszug schicken vom dezember um nachzuweisen das kein geld bei mir eingegangen ist...

Dieses casino wirbt mit blitz ein und auszahlung das ist eine riesen sauerei!

Dear Evamami1203,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your withdrawals have been processed but never reached you? Have you received transaction tracking numbers from the casino? I understood that you have opted for a bank wire transfer, is that correct?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello so yes, the payment has been confirmed since December 4th but has not reached me.

I asked the support for a transfer confirmation but they don't give it out. I should check my history, it says it's done.

And yes, I did it through bank payout because I also paid in through the bank.

From every support you get something different said. Sometimes it would be at my bank then again to someone else ... last week an agent said she had passed my case on but nothing further happened

Hallo also ja die zahlung ist seit dem 4.12 bestätigt worden aber nicht bei mir angekommen.

Ich habe beim support nach einer überweisungsbestätigung gefragt aber sowas geben sie nicht raus.ich soll in meiner history nachsehen da steht das es erledigt ist.

Und ja ich habe es über bankauszahlung gemacht da ich auch über die bank eingezahlt habe.

Von jedem support bekommt man etwas anderes gesagt.mal läge es an meiner bank dann wieder an jemand anderem...letzte woche meinte eine agentin sie hätte meinen fall weitergeleitet aber da ist nichts weiter passiert

I fully understand your frustration, Evamami1203. I will set the timer for additional 4 days and if there’s no development by Sunday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok then I have to wait ...

I hope it doesn't take too long ... as soon as all of this is over I'll delete my account there.

Thanks in advance

Ok dann muss ich wohl noch warten...

Ich hoffe das es nicht zu lange dauert...sobald das alles über die bühne gegangen ist werde ich meinen account da löschen.

Danke schonmal

Hello Evamami1203,

Have there been any developments since our last conversation?

Yes, in the meantime I have received my money ...

thank you

Ja mittlerweile habe ich mein geld erhalten....

Danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Evamami1203, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru