Chipstars Casino - El jugador sospecha de actividades fraudulentas y solicita la autoexclusión.

I spent 5 days playing in this casino and, completely frustrated, I requested a self-exclusion.

This casino is rated 8.2 here as being good.

All I can say is that it's the worst casino and I strongly advise everyone not to play there. Hardly any winnings, which gives the impression of fraud. I am very certain that manipulation is happening here.

And what's more, they are proud of a review on their website from Casino Guru.

I have no idea where the 8.2 rating is from. I was ripped off by these fraudsters.

I advise everyone to stay away from online casinos.

Ich habe in diesem Casino 5 Tage lang gespielt und völlig frustriert einen Selbstausschluss beantragt.

Dieses Casino wird mit 8,2 hier als gut bewertet.

Ich kann nur sagen das es das schlimmste Casino ist und ich jeden abrate da zu spielen.Kaum Gewinne was den Eindruck hinterlässt des Betruges.Ich bin mir sehr sehr sicher das hier manipuliert wird.

Und das größte noch dazu Sie schmücken sich mit einer Bewertung auf Ihrer Internetseite von Casino Guru.

Woher die 8,2 kommen ist mir ein Rätsel.Ich wurde ausgenommen von diesem Betrügern.

Ich rate allen laßt euer Finger weg von Onlinecasinos.

Dear leber123,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela Kontos

Dear player and casinoguru team,

We have not much to add here, we are using the legitimate gameplay providers and there is no manipulation, people get lucky at times and and other times, they do not.

Our many players with big wins are testimony to this and the accusation here is subjective, however unfortunate it might have been.

We provide the entertainment, but we can not guarantee individual wins or influence losses in any way.

Kind regards,

Chipstars Team.

Dear leber123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The Chipstars Casino that sees it differently is logical.

I stand by the fact that there are fraudulent intentions to take advantage of a player. This whole casino industry is deceitful. There is only one goal, to get as much profit as possible for the casino.

Or why do you no longer have a chance to win after each canceled payout? Everything is deliberately lost without a chance.

As soon as one complains you have no more chance to win anything in any casino.

Everywhere you only have losses because it's a mafia.

I cannot understand all these positive reviews from Casino Guru.

I stand by the fact that there is no casino that is fair. They can do whatever they want.

Finally again

If you want to play, go to an amusement arcade/casino. There you have the prize right away, you don't have to send your documents all over the world. And then wait days until it's verified to finally get your winnings.

I've only lost the last few weeks. It's no coincidence.

Das Chipstars Casino das anders sieht ist doch logisch.

Ich bleibe dabei das es betrügerische Absichten sind einen Spieler auszunutzen.Diese ganze Casinobranche ist verlogen.Es gibt nur ein Ziel die Gewinne für das Casino so hoch wie möglich abzugreifen.

Oder warum hat man nach jeder stornierten Auszahlung keine Chance mehr zu gewinnen?Es wird bewusst alles verloren ohne Chance.

Sobald man sich beschwert hast du keine Chance mehr in irgendeinem Casino etwas zu gewinnen.

Überall hat man nur noch Verluste weil es eine Mafia ist.

Diese ganzen positiven Bewertungen vom Casino Guru kann ich nicht nachvollziehen.

Ich bleibe dabei das es kein Casino gibt das Fair ist.Die können doch machen was Sie wollen.

Zum Schluss nochmal

Geht wenn ihr spielen wollt in eine Spielhalle/Casino.Da hat man den Gewinn gleich muss nicht seine Dokumente in die ganze Welt versenden.Und dann noch Tage warten bis es verifiziert ist um endlich seine Gewinne zu bekommen.

Ich habe die letzten Wochen nur verloren.Das ist kein Zufall.

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Dear leber123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.