Club Player Casino - El jugador cree que el reintegro se ha retrasado.

my first request was 11/26/2023 for 400.00 a week went by and nothing i sent request and emails still nothing i cancelleed it and request another withdrawl for 100.00 on dec.7 2023 and not received anthing this is suppose to be through bitcoin.

Dear piies23lysa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear piies23lysa,

Have you received your withdrawal from the casino yet?

No I have not.

Thank you for your reply, piies23lysa. I would like to emphasize we always give the casino two full weeks to process each payment. Since you requested a new withdrawal, I am afraid that you must wait again. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Lastly, please do not cancel the withdrawal request again as it can cause further delay in its processing.

Thank you in advance for your patience and please, keep me informed about any further developments.

Okay it's been a week now.. will see what happens

Dear piies23lysa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

still no progress ..nor a response

Thank you for your reply, piies23lysa. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear piies23lysa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.